Assistant Manager - Voice Process

Role & responsibilities a. Daily check for: Previous day Production and perform quick course corrections wherever / whenever required b. Follow-up with customers for missing informations / Queries, to get the jobs/daily tasks done on time everytime c. Review feedback received from the Coordinators/Customers with Staff during transitions. d. Serve as the 1st Level of Escalation for Queries for Staff across the floor. e. Check/Verify Individual Productivity , Accuracy No's and other operational data/information to facilitate Decision Makings. f. Prepare and Publish Daily, weekly & Monthly reports on time g. Conduct meetings with the team frequently to ensure compliance to all operational & organizational requirements are well understood and executed at all times. h. Prepare Rosters, assist in staff transportation with data and ensure staffing is well arranged on a Day to Day basis in order to meet the SLAs and other operational objectives Preferred candidate profile 1) Container Shipping Process (Export Trade) and clear understanding of World Geography 2) Knowledge on NVOCC, Ocean Freight Forwarding Background essentially in Booking and Customer Service Function. 3) Clear understanding towards Prevailing international rules, regulations & restrictions for different products / commodities for export and its significance and procedure requirements from international trade perspective mainly carrier front and not shipper/consignee aspects. 4) ) Knowledge on Operations at Booking Stage (Equipment, different size, its check points to be monitored before allotting booking, Vessel Schedules, Space Management, Booking Reconciliation, Equipment Release, HS Code, & Container Seaports POL PODs, Sales Quotations and contracts and triggering of rates etc..) 5) Understanding of ISO /ISMS/BCMS & Quality related functions as a part of the support activities to ensure operational excellence. Candidates with BPO experience, excellent communication skills, and mandatory team-handling experience are welcome to apply. Must be flexible to work in a complete night shift.