Assistant Manager - Subtitling Coordination

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary

As an Assistant Manager in the Subtitling Coordination team, you are responsible for the on-time delivery and quality of languages under your span as well as the people management in the team and their growth and development.

Outcomes and Accomplishments

As an Assistant Manager in Subtitling Coordination, you will:

• Lead and supervise the Localization Coordinators within your span of control.
• Set clear objectives and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues proactively.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Responsible for overseeing the day-to-day operations within the team, ensuring that all projects are delivered on-time, within scope and within budget.
• Is responsible for liaising and collaborating with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages]
• Involved in capacity planning to ensure that adequate Subtitling Coordinators are available for all new and ongoing work.
• Communicate regularly and proactively with management regarding project status and any issues that arise with capacity or resource crunches that may impact Client deadlines.
• Ensure that the team is meeting all project deadlines and goals, ensuring that all task and production due dates are accurate and attained per the Client deadline.
• Ensure compliance of internal Subtitling Coordination processes, which results in quality deliverables for the respective languages are adhered to.
• Generate reports on the team’s performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly.
• Monitor email inboxes to ensure that your team adheres to email compliance of timely responses to email sent from community support and freelancers.
• Responsible for representing your team at relevant meetings and calls, as required.
• Facilitate effective handovers (if required) across shifts along with the Team Lead.
• Analyse data from CARs, Redeliveries and RCAs to identify areas of improvement and oversee the implementation of these processes and/or quality improvements for the department.
• Conduct regular team meetings to discuss progress and plan future activities.
• Ensure that all user payments are addressed in a timely manner and that there are none pending to be actioned on by your Coordinators.
• Assist the Team Lead on Performance Management conversations, Probation reviews and Confirmation, as well as any personnel issues that arise.
• Be responsible for driving HR processes and policies within the team and backing the managers as needed on certain team responsibilities.
• Conduct monthly 1:1s with all coordinators, as well as quarterly connects with your non-directs within your span.
• Be the back-up for the Manager.
• Mentor the Team Lead to bring them up to the next level.

What You Bring:

• Candidate must have a graduate degree.
• Excellent command on English language.
• Good time management skills, excellent problem-solving skills.
• A keen interest in media industry preferred.

Benefits

• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, and for the customers
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network

Equal Employment:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.