Assistant Manager

Job Description

The Impact: This role would involve leading a team of ~15 Data Researchers as well as planning, prioritization, and execution on BAU (Business as Usual) activities, projects & initiatives. The role requires sound knowledge of workflow, collection processes and good coordination among peers across all offices to ensure accurate & timely collection of data. What is in it for you: This is an opportunity to lead the individual contributors, daily management of data collection workflow, quality check and maintenance processes to contribute towards achievement of larger level team goals. It also includes an opportunity to understand business objectives, recommend & implement solutions to business problems. It gives you opportunities to ideate and implement projects to achieve higher accuracy of dataset and faster completion of processes. Being a part of one of the biggest content teams with a lot of diversified individuals that are committed to work on one common goal providing the best client experience, you will be able to learn from your peers and share your experience as well. Responsibilities: Should successfully lead and manage a team of individual contributors, virtually & in person to establish goals aligned to overall domain objectives and ensure that expected results are delivered on time, monitor and measure individual and team performance periodically Creating an environment of consistent improvement, motivating the team to perform at a higher efficiency, fostering a culture and initiatives that focus on team building and unity Coordinate with team leads and managers across all offices or other teams as required and work closely on deliverables, projects, or initiatives as required Ensuring clear and transparent communication across all levels and teams. Own and is accountable for the performance of the team and the effectiveness of the production process Responsible for collecting feedback, working on testing, and all other tasks associated with the development of collection tools and systems Present and execute ideas for improving overall departmental processes, procedures, and tools Continuously implement and innovate techniques to maximize productivity Prepare various production and quality metrics and reports and ad-hoc analysis highlighting the status and/or progress of relevant matters to be worked/resolved Work on workflow analysis, monitoring, and resource allocation as daily operational activity Manage the performance of team members and conduct reviews Conduct intensive training for the team, Plan resource requirements, and develop back-up and succession plans Manage the aspirations of team members and create an environment of continuous improvement. What We are Looking For: Strong analytical and problem-solving skills Self-motivated individual with the ability to execute independently. Good problem-resolution skills through effective collaboration with various stakeholders Understanding of Lean/ Six Sigma and basics of Gen AI Capacity to give and accept feedback constructively and provide coaching to the team. Exceptional oral and written communication skills Flexibility to work across various shifts including night shift on a rotational or need basis People management skills, ability to build and motivate a team Maintains high ethical standards personally and professionally, to maintain transparency in the team. Detailed analysis Proven ability to work with minimal direction, and maintain focus while working on routine tasks Good knowledge of the General Fundamentals Domain and knowledge of Fundamentals data collection is required Basic knowledge of Excel and SQL would be an added advantage Understanding of lean principles, Blue Prism, Python, Tableau, Six Sigma certification, and SQL would be an added advantage An Experienced lead data analyst with the above-mentioned skills is preferred.