About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business Line/Function
This role is for SLA Co-Ordinator position for Banking Platform IT in ISPL. Banking Platform IT includes approx. 900 employees who help with development, testing & production support services for Banking applications of BNP Paribas. Banking Platform IT team supports different regions like APAC, Americas, Europe, MEA etc.
Job Title
Assistant Manager- SLA-IC Co-Ordinator
Date
1st Sep 2025
Department
Banking Platform ITLocation:Chennai
Business Line / Function
SLA (IC -Internal Contract)
Reports To
(Direct)
Grade
(if applicable)Assistant Manager- SLA-IC Co-Ordinator(Functional)
Number Of Direct Reports
NA
Directorship / Registration
NAPosition PurposeService Level Agreement – IC(Internal Contract) CoordinatorOnshore SLA- IC(Internal Contract) Controls Coordinator
Responsibilities
Direct ResponsibilitiesService Level Agreement Coordinator
- Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
- Ability to work in an international environment
- Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
- Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
- Production of KPIs on SLAs (IC -Internal Contract)
- Scheduling, Preparing and leading Committee meetings.
- Co-ordinate with Legal and Compliance teams
- Adapt as per regulatory requirements.
- To initiate the contract once purchase or in house application is deployed.
- Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
- Actively contributes to the overall governance of the SLA . (IC -Internal Contract)
- To manage the controls that are executed on SLA (IC -Internal Contract)
Contributing Responsibilities
- Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT Office, the Project Manager and the Beneficiaries
Technical & Behavioral Competencies
Technical
- 10 years of relevant working experience in SLA (IC -Internal Contract)
- Fluency in English both oral and written (mandatory)
- Ability to work in an international environment
- Knowledge of Legal documentation, Data Protection (GDPR), IT Security
- PPT, Excel also Power BI will be helpful
Behavioral
- Good communication with internal and onshore stakeholder Management.
- Thrives in collaborative environment with Customer-focused mindset.
- Teamwork and Initiative mindset
Skills Referential
Specific Qualifications (if required)Behavioural Skills: (Please select up to 4 skills)Attention to detail / rigorClient focusedAbility to collaborate / TeamworkAbility to deliver / Results drivenTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to manage a projectAbility to manage / facilitate a meeting, seminar, committee, training…Ability to set up relevant performance indicatorsChoose an item.
Education Level
Bachelor Degree or equivalentExperience LevelAt least 10 years
Other/Specific Qualifications (if Required)
- Legal experience or background is preferred on internal or external contract
