Assistant Manager -ServiceNow

Job Summary:

• Lead and participate in

  end-to-end implementations

  of ServiceNow modules -FSM, Sales Order Management, and Service, Product Catalog
• Gather business requirements and translate them into

  technical designs

  and

  ServiceNow configurations

  .
• Design and build

  custom applications

  ,

  workflows

  ,

  business rules

  ,

  UI policies

  ,

  client scripts

  , and

  flows

  in ServiceNow.
• Configure

  Sales Order Management

  workflows for order capture, decomposition, fulfillment, and tracking.
• Implement and manage

  Field Service Management

  capabilities -dispatching, scheduling, work order management, and mobile agent functionalities.
• Configure and support

  core ITSM processes

  such as Incident, Problem, Change, Request, CMDB, Knowledge, and SLAs.
• Integrate ServiceNow with external systems (ERP, CRM, Inventory, Billing, etc.) using

  REST/SOAP APIs

• Ensure all ServiceNow solutions are delivered following

  best practices

  , governance, and coding standards.
• Conduct

  testing, deployment, and documentation

  of new or modified ServiceNow features.
• Collaborate with cross-functional teams (IT, operations, sales, and field services) to ensure business continuity and solution alignment.
• Troubleshoot, maintain, and enhance existing ServiceNow applications and integrations.

Required Skills & Qualifications

• 6-8

  years of hands-on experience

  working on the ServiceNow platform in configuration, development, and implementation roles. Proven expertise in:

• ServiceNow Field Service Management (FSM)

• ServiceNow Sales Order Management / Order Management for CSM

• ServiceNow ITSM

  (Incident, Problem, Change, Request, CMDB)
• Strong understanding of

  ServiceNow architecture

  ,

  data model

  , and

  service relationships (CMDB)

  .
• Proficiency in

  JavaScript

  ,

  Glide API

  ,

  Flow Designer

  ,

  UI Builder

  , and

  IntegrationHub

  .
• Experience with

  Service Catalog

  ,

  Workflows

  ,

  SLA configuration

  , and

  custom application development

  .
• Strong understanding of

  ServiceNow best practices

  .
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills and ability to collaborate effectively with business and technical stakeholders.

Preferred Qualifications (Good to Have):

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist

  in FSM, ITSM, or Order Management
• Experience integrating ServiceNow with BRM, ERP, or logistics systems
• Familiarity with

  CSM (Customer Service Management)

  and

  ITOM

  modules
• Exposure to

  ServiceNow Reporting

  ,

  Performance Analytics

  , or

  Now Experience UI Framework