Posted:5 hours ago|
Platform:
Hybrid
Full Time
Handle customer issues, emergency cases, and support post software updates if any issue persist
Own and manage Customer Service Requests (CSR) from validation to resolution
Perform troubleshooting, fault isolation, and root cause analysis
Troubleshoot and resolve issues in Ericsson Charging System nodes (OCC, CCN, SDP, AIR, NGVS,EMM,EDA)
Analyse TCP/IP, SCTP, and Diameter protocol communications (Gy, Gx, Esy, Sy), CAMEL protocols, and BSS systems
Integrate charging nodes with core network platforms (MSC, GGSN, IMS)
Maintain strong customer relationships
Participate in emergency handling and quick restoration of customer networks
Ericsson Charging System experience
Knowledge of Linux, Red Hat, OpenStack, Kubernetes
Hands-on with tools like Wireshark, tcpdump, smartctrl, nmap, zabbix
Familiarity with cloud technologies, Cassandra
Programming in Python or Java
Strong understanding of telecom protocols and CS portfolio
Data analysis, customer problem management, and release/change management
Excellent problem-solving and communication skills
Ability to work independently and collaboratively across global teams
Qvantel Software Solutions
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