Assistant Manager - Service

Job Description

Job Summary We are looking for a Lifecycle Services Sr Engineer/Asst. Manager with a broad experience within process industry and automation projects to cover the following categories: Implementing Service Contracts of Ovation Control System and Industrial Software Solutions. Reporting to the Service Leader, you will look after all Service execution activities of designated covering Southern region and Sri Lanka, to achieve the agreed sales revenue for the designated product lines and solutions. If you consider yourself an outstanding talent, with a confirmed technical knowledge and this sounds like an exciting opportunity to you! Then do not hesitate to submit your application. You will partner with Lifecycle Services organization of Power Water Solution business unit. In This Role, Your Responsibilities Will Be: Functional Expertise Hold detailed knowledge of DCS, PLC, Asset Management system, RTU, SCADA and having prior knowledge of Service/ Installation Commissioning. Power plant automation concepts and appropriate interpretation of requirements Preparing optimum techno commercial quote for renewal of Sure Service contracts in consultation with Sales and proposal team; within defined period Business Actively engage with the IBS sales team to target existing customers with various solution offerings like Evergreen Programs, Upgradation/Migration and Expansion leads/pursuits. Work closely with Regions Leadership. Interpersonal Ensure effective communication with customers, employees, and internal teams Work ethically in compliance with Emerson standards. Should be able to work independently. Work as an individual contributor and as a team member and gel with the existing team Technical presentations and Demos at customer locations Who You Are: You identify and seize new opportunities and build collaboration allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships and win concessions without damaging relationships. You find and champion the best creative ideas and actively move them into implementation. You quickly and conclusively take actions in constantly evolving, unexpected situations. Works in close co-ordination with regional Teams Leadership. Driving Install base sales strategy for value on/spares/upgrades/expansions/ driven displacement opportunities and service support etc. Need to have strong experience working with end users to create and drive initiatives through various avenues and strategies each year. For This Role, You Will Need: A Bachelor s degree in Instrumentation control Engineering A minimum 05-08 years of relevant work experience in Lifecycle Service at install base customers, development engagement with strong experience of working customer engagements in the entire region. resilience and strong influencing skills to handle these optimally. Confidence and interpersonal/communication skills to work and influence at all levels. Exposure of working in matrix organization. Proficient in PC skills and application software like MS Word, Excel, PowerPoint, Visio etc. Proficiency in English (both written and verbal); Willingness to travel to customer sites (more than 60% of the time) or other service locations in the country/region as required. Preferred Qualifications that Set You Apart: Excellent knowledge of at least one Distributed Control System. Hands on Experience of Commissioning, Maintenance, troubleshooting on OVATION DCS will be an added advantage. Earlier experience in dealing with power plant customers is a plus; Knowledge of Preventive Maintenance contracts on DCS / PLC and validated experience in handling customer relationships. Understanding of customer need and translating it into technical solution. Analytical problem solver with excellent Communication, presentation, interpersonal and prioritization skills; well-organized and detail oriented. Our Culture Commitment to You . .