Assistant Manager, SDU (US Insurance Operations)

As the Assistant Manager, Service Delivery, India at ReSource Pro, you will play a crucial role in leading and managing internal delivery teams to address incidents, problems, and operational issues affecting clients. With a minimum of 8 years of experience, including at least 1 year as an Assistant Manager, you will oversee Service Delivery Supervisors and client teams to ensure a motivated and skilled workforce. Your primary responsibilities will include managing and coaching direct reports, maintaining client satisfaction, identifying business growth opportunities, resolving high-impact client issues, and leading various projects to achieve corporate goals. You will also be responsible for managing staffing levels, budgets, and ensuring compliance with information security policies. To excel in this role, you must demonstrate competencies in effective performance management, team building, communication, functional excellence, and customer-centricity. The position may involve working in regular shifts from 7:00 AM to 5:00 PM or real-time shifts from 6:30 PM to 6:30 AM, based on business needs. This is a unique opportunity for the right candidate to showcase critical leadership skills and contribute to the growth and success of the company during this transformative period.,