Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager – Sales Support Analyst Primary responsibilities will include maintaining SLA, Handling the Customer, managing team and preparing for dashboard for MBR and QBR Responsibilities Monitoring the Teamwork and update the SOP’s and Guides as per the Client Update Support daily business operation while keeping track on work flow , delegating work and sending EOD reports Thorough knowledge on SalesForce platform with knowledge on Setting up Customers, New contacts, New Partner Relationship on Salesforce Application Support Creation of new Opportunities for Natural Gas and Power commodity on Salesforce Application and Encore Application. Modify Opportunities, Create Pricing requests, setting up new service locations and adding service locations. Live support on Cases assigned by the client as an when needed. Handle email queries from clients, respond to user queries and help requests and resolve issues. Update daily trackers, master trackers, keep track of changes and updating user guides when required . Qualifications we seek in you! Minimum Qualifications Education: Graduate degree or equivalent with a strong academic record Process Knowledge: Understanding of Sales Analytics and exposure to and Gas/Energy Industry Systems Knowledge: Good years of experience having exposure to Salesforce Preferred Qualifications/ Skills Exposure to Salesforce.com Team management Good numeracy and analytical abilities, with good Excel skills Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent Ability to multitask in a fast-paced environment Good report writing and PowerPoint skill Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training . Job Assistant Manager Primary Location India-Bangalore Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 2, 2025, 12:11:58 AM Unposting Date Jul 2, 2025, 1:29:00 PM Master Skills List Operations Job Category Full Time
