Assistant Manager

Job Description

Customer Order Management : Regional Accounts : 228 customers - Tamil Nadu Order entry (SAP P13 system, contract pricing, Promo validation, FOC orders) Back-order management (Price change request, order validation, order rejections) Bottleneck management (Exception management - Customer order allocation) Approval Framework (Plant change, credit limits, incompletion log) Material availability Customer Returns Claim Management : C4C - service tickets process closure (Complaints all queries) Creation of work-on, CQS processing Customer logistics (Fine distribution): LDC Inbound Outbound collaboration with stakeholders (Chennai) Transport debit notes insurance claims recovery Weekly visit to LDC Commercial Operations: AR management - collections, OD, defaulters, risk mitigation dunning Channel finance - Onboarding new accounts, co-ordination with customer, bank sales team Customer credit management (queries enhancement request)- South region CD statements, CN postings (region specific) Local vendor bills validation payment co-ordination with OSP (FSR) Demo Inventory management -Co-ordination with RSM (Respective Sales office)