Assistant Manager - Reservations

Indian Hotels Company (IHCL)

5 - 9 years

4 - 5 Lacs

chennai gurugram

Posted:4 days ago| Platform:

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Skills Required

front office reservation data security billing standard operating procedures revenue management forecasting room monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the daily operations of the reservations department, ensuring all reservations are entered and processed accurately in the system.
Monitor room availability, rate codes, and inventory controls to optimize revenue and minimize overbooking situations.
Respond promptly to reservation inquiries from guests, travel agents, and corporate clients, providing accurate and comprehensive information about room rates, packages, and hotel services.
Liaise with the Front Office team to ensure a smooth guest experience, particularly for VIP arrivals, special requests, and room allocations.
Coordinate with the sales and marketing team to implement promotional campaigns and ensure their accurate reflection in the reservation system.
Analyze booking patterns and market trends to assist in forecasting and formulating pricing strategies.
Ensure the team adheres to the standard operating procedures for handling reservations, including guest preferences, special requests, and billing details.
Review daily arrivals and departures to identify VIP guests and special requirements, coordinating with other departments for seamless guest experiences.
Train and mentor the reservations team, ensuring skill development and adherence to service standards.
Prepare and maintain reports on reservation trends, occupancy forecasts, and revenue performance for management review.
Handle escalations related to reservations, resolving issues efficiently to maintain guest satisfaction.
Ensure compliance with audit norms, corporate policies, and data security standards in the reservations process.
Collaborate with the revenue management team to monitor and adjust rates and availability to maximize RevPAR (Revenue Per Available Room).
Contribute to departmental meetings, providing insights and recommendations based on reservation statistics and guest feedback.
In addition to the core duties, perform other tasks assigned by the management that fall within the scope of the role.

Adherence to the Tata Code of Conduct, safety policies, and organizational values at all times.

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