Assistant Manager - Planner

EXL

0 years

0 Lacs

pune maharashtra india

Posted:2 weeks ago| Platform:

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Skills Required

management software forecasting analytics excel power tableau data analyze communication leadership service

Work Mode

On-site

Job Type

Full Time

Job Description

Proficiency in workforce management software, forecasting tools, and analytics platforms (e.g., WFM systems, Excel, Power BI, Tableau, etc.)
Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
Proven leadership abilities, including the ability to motivate, coach, and develop team members
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
Detail-oriented mindset with a focus on accuracy and precision in all aspects of work
Knowledge of contact center operations, customer service principles, and industry standards is a plus

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