Roles Responsibilities: - 1. Sales Business Development Drive sales targets for all EBO stores within the area(based on role mention the count). Analyze business performance and identify growth opportunities. Develop and execute area-specific sales strategies and promotional activities. Monitor key KPIs – LFL growth, ATV, conversion ratio, stock turns, etc. 2. Store Operations Standards Ensure adherence to SOPs across all EBO stores. Maintain high visual merchandising standards as per brand guidelines. Ensure smooth execution of new store launches, events, and campaigns. Monitor shrinkage and implement loss-prevention measures. 3. Team Management Development Recruit, train, and motivate Store Managers and store staff. Conduct regular performance reviews, coaching, and mentoring. Ensure manpower productivity, discipline, and compliance with HR policies. 4. Inventory Supply Chain Monitor stock levels and ensure timely replenishment. Review sell-through, aging stock, and coordinate with merchandising team. Optimize inventory to balance availability and minimize dead stock. 5. Customer Experience Drive customer-centric culture across all stores. Monitor NPS / customer feedback and implement improvements. Ensure after-sales service and grievance redressal is managed efficiently. 6. Reporting Coordination Prepare and present periodic business reviews for management. Liaise with Marketing, VM, and HR for cross-functional alignment. Provide insights on market trends, competition, and consumer behavior. Key Requirements: Graduate/Postgraduate. 6–10 years of experience in Retail Sales Operations (EBO format preferred). Strong understanding of retail KPIs, merchandising, and store operations. Excellent leadership, communication, and people management skills. Ability to work in a fast-paced environment with multiple store handling. Proficiency in MS Office and familiarity with retail POS/ERP systems. Key Competencies: Business result orientation. Strong analytical and problem-solving skills. Team leadership talent development. Customer focus service orientation. Execution excellence with attention to detail.
Role Overview We are looking for a performance-driven Zonal Sales Operations Manager to lead and manage sales, profitability, and operational excelence across 69 Exclusive Brand Outlet (EBO) stores in the North East regions. The role requires a strong retail leader with a proven track record in driving revenue growth, managing large multi-location teams, ensuring compliance with SOPs, and delivering exceptional customer experiences. Key Responsibilities Sales Revenue Growth Achieve and exceed zonal sales targets and profitability goals. Analyze store performance, identify gaps, and implement action plans for improvement. Drive upseling, cross-seling, and new product adoption to maximize sales. Store Operations Management Ensure operational compliance with company SOPs across al stores. Oversee inventory management, stock replenishment, and shrinkage control. Maintain high visual merchandising standards in line with brand guidelines. Team Leadership Development Lead and manage Regional Managers / Area Managers and store teams across 69 outlets. Coach, mentor, and develop team capabilities to meet sales and operational goals. Conduct periodic performance reviews and succession planning. Customer Experience Drive a customer-first culture across al stores. Monitor and improve NPS, mystery audit scores, and service quality metrics. Ensure quick resolution of escalations and customer feedback. Business Planning Reporting Prepare and execute monthly, quarterly, and annual business plans for the zone. Monitor KPIs including sales, conversion rate, ATV (Average Transaction Value), and UPT (Units Per Transaction). Present zonal performance reports and insights to senior leadership. Cross-Functional Collaboration Work closely with Marketing for regional activations and campaigns. Coordinate with VM, HR, Supply Chain, and Training teams for smooth operations. Align with Finance on budgets, store expenses, and profitability metrics. Key Requirements Experience: 10–15 years in retail sales operations, with at least 5 years in a zonal/regional leadership role. Domain: Strong experience managing EBO formats in apparel, footwear, or lifestyle retail. Skills: Proven ability to manage large multi-location teams and P L responsibility. Strong business acumen with data-driven decision-making ski ls. Hands-on experience with retail KPIs, store audits, and operational excelence. Education: Graduate / MBA preferred. Travel: Frequent travel across North East zones required. Performance Indicators (KPIs) Sales growth vs target Zonal profitability and cost control Operational audit compliance score Staff productivity and attrition rate Customer experience scores (NPS, service feedback)
Roles Responsibilities: - 1. Assist in developing and executing content ideas across social media, website, campaigns, and brand activations. 2. Support photoshoots and video productions — from concept planning to on-ground execution. 3. Create engaging digital assets — including short videos, reels, posts, and campaign visuals. 4. Collaborate closely with the marketing, PR, and product teams to align on brand messaging and storytelling. 5. Research trends, competitors, and cultural moments to keep content fresh and relevant. 6. Help manage the content calendar and ensure timely delivery of all assets. 7. Work with external vendors, photographers, and influencers when required. 8. Maintain the brand’s tone, aesthetic, and visual consistency across platforms. Qualifications Skills: 1. 1–3 years of experience in content creation, social media, or creative production (preferably in fashion or lifestyle). 2. Strong understanding of digital platforms like Instagram, YouTube, and emerging content trends. 3. Basic knowledge of photography, videography, and editing tools (e.g., Adobe Creative Suite, CapCut, Canva). 4. Passion for fashion, design, and visual storytelling. 5. A keen eye for aesthetics and attention to detail. 6. Good communication and organizational skills. 7. Ability to work collaboratively in a fast-paced, creative environment.