Roles Responsibilities: - 1. Sales Business Development Drive sales targets for all EBO stores within the area(based on role mention the count). Analyze business performance and identify growth opportunities. Develop and execute area-specific sales strategies and promotional activities. Monitor key KPIs – LFL growth, ATV, conversion ratio, stock turns, etc. 2. Store Operations Standards Ensure adherence to SOPs across all EBO stores. Maintain high visual merchandising standards as per brand guidelines. Ensure smooth execution of new store launches, events, and campaigns. Monitor shrinkage and implement loss-prevention measures. 3. Team Management Development Recruit, train, and motivate Store Managers and store staff. Conduct regular performance reviews, coaching, and mentoring. Ensure manpower productivity, discipline, and compliance with HR policies. 4. Inventory Supply Chain Monitor stock levels and ensure timely replenishment. Review sell-through, aging stock, and coordinate with merchandising team. Optimize inventory to balance availability and minimize dead stock. 5. Customer Experience Drive customer-centric culture across all stores. Monitor NPS / customer feedback and implement improvements. Ensure after-sales service and grievance redressal is managed efficiently. 6. Reporting Coordination Prepare and present periodic business reviews for management. Liaise with Marketing, VM, and HR for cross-functional alignment. Provide insights on market trends, competition, and consumer behavior. Key Requirements: Graduate/Postgraduate. 6–10 years of experience in Retail Sales Operations (EBO format preferred). Strong understanding of retail KPIs, merchandising, and store operations. Excellent leadership, communication, and people management skills. Ability to work in a fast-paced environment with multiple store handling. Proficiency in MS Office and familiarity with retail POS/ERP systems. Key Competencies: Business result orientation. Strong analytical and problem-solving skills. Team leadership talent development. Customer focus service orientation. Execution excellence with attention to detail.