Assistant Manager - Outlet

We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Mumbai, India. As an integral part of our food and beverage team, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and contributing to the overall success of the outlet.

• Oversee daily outlet operations, ensuring adherence to company policies and procedures


• Develop and update departmental operation manuals annually


• Prepare and manage weekly staff rosters and work schedules to optimize staffing levels


• Conduct regular team meetings and provide ongoing training to enhance service quality


• Monitor and maintain accurate inventory levels, controlling requisitioning and storage of supplies


• Prepare and submit various reports, including monthly outlet reports, objective reviews, and promotion analyses


• Handle guest inquiries, requests, and complaints promptly and professionally


• Ensure compliance with health and safety regulations


• Collaborate with other departments to enhance overall guest experience


• Implement and monitor quality control measures to maintain high standards of food and beverage service


• Assist in developing and executing promotional activities to drive sales and customer engagement

• Bachelors degree in Hospitality Management or related field (preferred)


• 2-3 years of experience in a similar role within the food and beverage industry


• Strong leadership skills with the ability to motivate and manage a diverse team


• Excellent customer service skills and a passion for delivering exceptional guest experiences


• Proficiency in Microsoft Office suite and familiarity with point-of-sale systems


• Strong analytical and problem-solving skills


• Ability to work flexible hours, including weekends and holidays


• Excellent communication and interpersonal skills


• Detail-oriented with strong organizational and time management abilities


• Knowledge of food and beverage operations, including inventory management and cost control


• Ability to multitask and work efficiently in a fast-paced environment


• Familiarity with health and safety regulations in the food service industry