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Assistant Manager - Operations - Travel (Voice process)

Assistant Manager - Operations - Travel (Voice process)

Vuram

0 - 4 years

2 - 4 Lacs

Pune

Posted:3 hours ago| Platform:

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Skills Required

Voice process Assistant Manager Operations Quality standards ISO Performance management Compliance Focus Management Monitoring Capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Meeting SLA s consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards - People Management and ensuring smooth functioning of the process/team Controlling attrition - Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations - Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team s performance dash boards on a weekly and monthly basis. - Management of team productivity - Associate Engagement and Development

Qualifications

Graduate

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Assistant Manager - Operations - Travel (Voice process)