At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a Do-Tank. We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you! Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilize an online process of RTE Act. 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of another project in collaboration with the Labour Resource Department aimed at enhancing welfare delivery for vulnerable labour populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, and facilitating large-scale registration drives at the grassroots level. As the Lead, the candidate will be expected to lead operations from Indus Action for both departments, which may include the following: Drive the partnership formulation process with the Labour Resource Department Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process \uFB02ows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Actions work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Lead the RTE 12(1)(c) project execution in collaboration with the existing team

The program with the Department of Labour Welfare in Chhattisgarh has been ongoing since 2021, and entails work on policy and process redesigning, capacity building, grievance redressal, and registration drives on the ground, among other things. As the Senior Manager/Lead, you will be expected to lead operations from Indus Action for the department, which may include the following: Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Actions work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Requirements Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 2+ year Project Management Has managed and delivered projects end-to-end for at least 3+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyse data Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications. Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has strong report-writing skills. Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders. Education and Experience The applicant must be a Masters Degree Holder with at least 4-5 years of work experience, preferably in the social sector. A strong local understanding of language (Hindi), culture, and terrain is preferred.

Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilize an online process of RTE Act. 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of another project in collaboration with the Labour Resource Department aimed at enhancing welfare delivery for vulnerable labour populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, and facilitating large-scale registration drives at the grassroots level. As The Lead, The Candidate Will Be Expected To Lead Operations From Indus Action For Both Departments, Which May Include The Following: Drive the partnership formulation process with the Labour Resource Department Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Action's work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Lead the RTE 12(1)(c) project execution in collaboration with the existing team Manage existing relationships with stakeholders relevant to the RTE 12(1)(c) project, including key Government officials. Requirements Knowledge and Technical Skills Stakeholder Management ○ Has led and managed a team of 5+ people through a project for 5+ years ○ Partnered with the government and built relations across levels (Director, Commissioner, SPD, PS etc) to drive large-scale projects for 5+ years Project Management ○ Has managed and delivered projects end-to-end for at least 5+ years ○ Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology ○ Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother ○ Has strong analytical skills to create strategies and analyse data ○ Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications. ○ Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. ○ Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. ○ Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives Research and Analysis ○ Has worked on at least 2 project involving fieldwork/primary research (preferred) ○ Has experience with secondary research and data analysis ○ Has strong report-writing skills Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders Education And Experience The applicant must be a Masters Degree Holder with at least 6-10 years of work experience, preferably in the social sector. A strong local understanding of language (Hindi), culture, and terrain is preferred. Benefits Compensation The compensation will be based on Indus Action‘s compensation benchmarking rubric. The compensation range will depend on the qualifications, experience, and fit for the role. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum. Requirements Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 1+ year Has worked with government departments at a state-level for at least 2 years Project Management Has managed and delivered projects end-to-end for at least 2+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyze data Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has st Show more Show less

Job Information Date Opened 05/21/2025 Job Type Full time Industry NGO/Social Services Salary - City Patna State/Province Bihar Country India Zip/Postal Code 801305 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilize an online process of RTE Act. 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of another project in collaboration with the Labour Resource Department aimed at enhancing welfare delivery for vulnerable labour populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, and facilitating large-scale registration drives at the grassroots level. As the Lead, the candidate will be expected to lead operations from Indus Action for both departments, which may include the following: Drive the partnership formulation process with the Labour Resource Department Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Action's work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Lead the RTE 12(1)(c) project execution in collaboration with the existing team Manage existing relationships with stakeholders relevant to the RTE 12(1)(c) project, including key Government officials. Requirements Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 5+ people through a project for 5+ years Partnered with the government and built relations across levels (Director, Commissioner, SPD, PS etc) to drive large-scale projects for 5+ years Project Management Has managed and delivered projects end-to-end for at least 5+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyse data Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications. Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives Research and Analysis Has worked on at least 2 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has strong report-writing skills Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders Education and Experience The applicant must be a Masters Degree Holder with at least 6-10 years of work experience, preferably in the social sector. A strong local understanding of language (Hindi), culture, and terrain is preferred. Benefits Compensation The compensation will be based on Indus Action‘s compensation benchmarking rubric. The compensation range will depend on the qualifications, experience, and fit for the role. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.

Job Information Date Opened 05/21/2025 Job Type Full time Industry NGO/Social Services Salary - City Raipur State/Province Chhattisgarh Country India Zip/Postal Code 492001 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a ' Do-Tank. ' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description The program with the Department of Labour Welfare in Chhattisgarh has been ongoing since 2021, and entails work on policy and process redesigning, capacity building, grievance redressal, and registration drives on the ground, among other things. As the Senior Manager/Lead, you will be expected to lead operations from Indus Action for the department, which may include the following: Collaborate with other organisations in the Project Management Unit (PMU) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered by the department Actively scout for and onboard partners to support Indus Action's work Manage operations within the budget allocated and ensure that the goals set for the project(s) are achieved Work with the different departments like Education, Panchayat and Rural Development, Labour, Health and Family Welfare, as the organisation is interacting with, in continuing the ongoing work and building upon it through new partnerships as needed. Requirements Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 2+ year Project Management Has managed and delivered projects end-to-end for at least 3+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyse data Support in the design and Implementation of new projects (portal/dashboards) as per requirement and create plans to be able to maintain the existing applications. Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has strong report-writing skills. Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders. Education and Experience The applicant must be a Masters Degree Holder with at least 4-5 years of work experience, preferably in the social sector. A strong local understanding of language (Hindi), culture, and terrain is preferred. Benefits Compensation The compensation will be based on Indus Action's compensation bench marking rubric. The compensation range will depend on the qualifications, experience, and fit for the role. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. The candidate would need to use his/her own laptop and the organization will bear the annual maintenance cost up to INR 12,000 per year as per actuals.

Job Information Date Opened 05/21/2025 Job Type Full time Industry NGO/Social Services Salary - City Bangalore State/Province Karnataka Country India Zip/Postal Code 560067 Job Description About Indus Action At Indus Action, we are on a mission to unlock public welfare through a collaborative approach as a 'Do-Tank'. We seek empathetic, driven, and action-oriented team members eager to partner with the Sarkar (state) and Samaaj (communities) to make welfare access sustainable and frictionless for vulnerable citizens and their families. Our vision for a progressive and inclusive society is reflected in our equitable compensation structures, transparent organizational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), we embody our values of Listen. Act. Change. by nurturing active citizens and supporting enterprising individuals with a growth mindset—both professionally and personally. At Indus Action, you are valued beyond your role or title. We foster an open environment with a no-door policy, encouraging collaboration across all levels. If you are passionate about building impactful solutions at scale while learning joyfully, then Indus Action is the place for you! Position Summary The South Zone operations team is at an exciting stage of having launched new projects in Karnataka. We are seeking a young professional who can contribute to critical aspects of these projects and support the project lead in driving towards crucial outputs and outcomes. Engaging with primary and secondary research, building government relations, and implementing critical aspects of the project will be essential for this role. The role may also involve supporting operations in other states in the South zone as per project requirements. Role and Responsibilities Primary responsibilities include: Project Operations Operational Management : Support the day-to-day operations of projects within designated states, ensuring strict adherence to project terms and scope of work. Cross-functional collaboration : Coordinate with various teams within IA to drive key project outputs and outcomes. Stakeholder Engagement Government Relations: Engage with government officials at multiple levels on specific project aspects. This includes working out of a government office a few days a week. Community Outreach: Engage with citizens from economically and socially disadvantaged groups across diverse geographical areas. This entails travelling to rural and urban locations across the zone for consultations and data collection. Partnership Development: Foster on-ground partnerships with local NGOs and other civil society organisations. Research & Documentation Secondary Research: Undertake secondary research/landscape analysis on government policies and programmes - in alignment with the state priorities. Primary Research: Conduct primary data collection exercises (qualitative and quantitative) as per the state/ project requirements. Welfare Delivery Analysis: Understand and document key aspects of the welfare delivery process. Documentation : Support the preparation of collaterals such as pitch decks, policy briefs, blogs, academic articles, and white papers to present research outcomes to stakeholders clearly and engagingly. Monitoring & Evaluation M&E Planning: Contribute to developing and implementing the monitoring and evaluation plan for projects Assess Project Impact: Align project metrics with the organisation M&E framework for assessing project outcomes and measuring success against defined indicators. M&E Reporting: Adopt the existing organisational M&E Tools and/or platforms for efficient project reporting. Requirements Skills and Qualifications Educational Background: A Bachelor’s/ Master’s degree in social sciences, public policy, or a related field is preferred. Experience: Previous experience in project implementation and/or research roles, particularly within non-profit or governmental organisations, is advantageous. Communication Skills: Excellent written and verbal communication skills for presenting research findings effectively to diverse audiences. Problem-Solving Abilities: Strong analytical skills to interpret complex data sets and derive actionable insights. Team Collaboration: Ability to work collaboratively within a multidisciplinary team environment while being self-motivated. Language proficiency : Ability to read and speak Kannada is essential. Working knowledge of Hindi or another South Indian Language will be an added advantage. Behavioural Competencies and Values Citizen-Focused Mindset: Upholding the principle of placing the vulnerable citizen at the centre of every initiative. Entrepreneurial Energy: Showcasing ownership of time and resources to yield solutions. Dealing with Ambiguity: Maintaining grace under pressure and showcasing a progressive approach. Growth Mindset: Perceiving every experience as a learning curve and an opportunity for growth. Collaboration: Cultivating productive partnerships internally and externally. Location The position is based out of Karnataka (Bangalore preferred). Travel across Karnataka and other southern states may be required as per project needs. Benefits Compensation The compensation will be based on Indus Action‘s compensation benchmarking rubric. The range of compensation will depend on the qualifications, experience, and fit for the role. The candidate would need to use his/her own laptop and the organisation will bear the annual maintenance cost upto INR 12,000 per year as per actuals.

Please refer to the website. Show more Show less

About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. We commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilise the online process of the RTE Act 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of other breakthrough projects in the State, aimed at enhancing welfare delivery for vulnerable populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, tech integration for process improvement and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play role in the project/projects as the Technical Expert, which may include the following: ● Support in the partnership formulation process with other line departments jointly with the Project Lead ● Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) ● Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc. in the welfare delivery by the state ● Create policy or scheme-related memos or briefs ● Design and implement initiatives to improve the implementation of schemes delivered e.g. RTE Act. 12(1)(c) ●Manage day to day operations (designing and conducting campaigns, setting processes with government, application center management, lottery, admissions, grievance redressal etc.) ● Build and maintain strong relationships with Government officials relevant to the RTE 12(1)(c) project. ●Demonstrate ability to navigate goals and drive outcomes within complex and ambiguous ecosystems, balancing multiple stakeholders, shifting priorities, and limited resources with strategic clarity and resilience. Knowledge and Technical Skills ● Stakeholder Management ○ Has led and managed a team of 2+ people through a project for 2+ years ○ Partnered with the government and built relations across levels (DM, SPD and Secretary) to drive large-scale projects for 2+ years. ● Project Management ○ Has managed and delivered projects end-to-end for at least 2+ years ○ Is well-versed with principles of designing, thinking, planning, execution, budget management, quality control, monitoring and evaluation. ● Data & Technology ○ Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother ○ Has strong analytical skills to create strategies and analyse data. ○ Support in the design and Implementation of new projects (portal/dashboards) as per requirement, and create plans to be able to maintain the existing applications. ○ Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. ○ Engage in regular technical team meetings to determine progress and address any questions or challenges regarding projects. ○ Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives. ● Research and Analysis ○ Has worked on at least 1 project involving fieldwork/primary research (preferred) ○ Has experience with secondary research and data analysis ○ Has strong report-writing skills Requirements Education and Experience ● The applicant must hold a Master’s degree in Social Sciences with 3 to 6 years of relevant work experience, ideally in the social sector. ● A strong local understanding (reading, writing and speaking) of language (Hindi), culture, and terrain is preferred Core Competencies ● Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. ● Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. ● Dealing with Ambiguity : Demonstrate grace under pressure and adapt through progressive elaboration. ● Growth Mindset : View every experience as an opportunity for growth. ● Collaboration : Build productive partnerships with both internal and external stakeholders. Benefits Compensation ● The compensation will be based on Indus Action‘s compensation benchmarking rubric. The compensation range will depend on the qualifications, experience, and fit for the role. ● Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. ● Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum. Show more Show less

At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a Do-Tank. We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. We commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you! Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilise the online process of the RTE Act 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of other breakthrough projects in the State, aimed at enhancing welfare delivery for vulnerable populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, tech integration for process improvement and facilitating large-scale campaigns at the grassroots level. \u200b As the Senior Manager, Operations, the candidate will be expected to play role in the project/projects as the Technical Expert, which may include the following: Supportin the partnership formulation process with other line departments jointly withthe Project Lead Collaboratewith other organisations in the Project Management Unit (PMU) (wherevernecessary) Conductprimary and/or secondary research to understand areas like schemeimplementation gaps, budgets, process flows, etc. in the welfare delivery bythe state Createpolicy or scheme-related memos or briefs Designand implement initiatives to improve the implementation of schemes deliverede.g. RTE Act. 12(1)(c) Manageday to day operations (designing and conducting campaigns, setting processeswith government, application center management, lottery, admissions, grievanceredressal etc.) Buildand maintain strong relationships with Government officials relevant to the RTE12(1)(c) project. Demonstrateability to navigate goals and drive outcomes within complex and ambiguousecosystems, balancing multiple stakeholders, shifting priorities, and limitedresources with strategic clarity and resilience. Knowledge and Technical Skills Stakeholder Management Has ledand managed a team of 2+ people through a project for 2+ years Partnered with the government and built relations across levels (DM, SPDand Secretary) to drive large-scaleprojects for 2+ years . ProjectManagement Hasmanaged and delivered projects end-to-end for at least 2+ years Iswell-versed with principles of designing, thinking, planning, execution, budgetmanagement, quality control, monitoring and evaluation . Data& Technology Iscapable of understanding technology (product, not code) used to set up MISsystem and envisioning the scope that technology can play to make theimplementation smoother Hasstrong analytical skills to create strategies and analyse data . Supportin the design and Implementation of new projects (portal/dashboards) as perrequirement, and create plans to be able to maintain the existing applications. Coordinate with the technical personnel and government stakeholders whileensuring the team members are actively working toward established milestones. Engagein regular technical team meetings to determine progress and address anyquestions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for teammembers required for specific projects or initiatives. Research and Analysis Hasworked on at least 1 project involving fieldwork/primary research (preferred) Hasexperience with secondary research and data analysis Hasstrong report-writing skills Requirements Education and Experience The applicant must hold aMaster\u2019s degree in Social Sciences with 3 to 6 years of relevant workexperience, ideally in the social sector. A strong local understanding(reading, writing and speaking) of language (Hindi), culture, and terrain ispreferred Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of everyaction. Entrepreneurial Energy: Take ownership of time and resources to deliversolutions. Dealing with Ambiguity : Demonstrate grace under pressure and adaptthrough progressive elaboration. Growth Mindset : View every experience as an opportunity forgrowth. Collaboration : Build productive partnerships with both internaland external stakeholders. Benefits Compensation The compensation will be based on Indus Action\u2018s compensation benchmarking rubric. The compensation range will depend on the qualifications, experience, and fit for the role. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn\u2019t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.

Job Information Date Opened 06/03/2025 Job Type Full time Industry NGO/Social Services Salary - City Patna State/Province Bihar Country India Zip/Postal Code 800008 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. We commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description Indus Action signed an MoU with the Department of Primary Education, Government of Bihar, in March 2023 to strengthen RTE 2009 Sec. 12(1)(c) implementation in the state and entails work on policy and process redesigning, technology building, capacity building, grievance redressal and registration drives on the ground, among other things. Indus Action aims to stabilise the online process of the RTE Act 2009, Sec. 12(1)(c) implementation by the academic year 2026-27 with a 60% fill rate against the available seats and 100% adherence to the online process of implementation. We are also at an initial stage of other breakthrough projects in the State, aimed at enhancing welfare delivery for vulnerable populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, tech integration for process improvement and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play role in the project/projects as the Technical Expert, which may include the following: Support in the partnership formulation process with other line departments jointly with the Project Lead Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc. in the welfare delivery by the state Create policy or scheme-related memos or briefs Design and implement initiatives to improve the implementation of schemes delivered e.g. RTE Act. 12(1)(c) Manage day to day operations (designing and conducting campaigns, setting processes with government, application center management, lottery, admissions, grievance redressal etc.) Build and maintain strong relationships with Government officials relevant to the RTE 12(1)(c) project. Demonstrate ability to navigate goals and drive outcomes within complex and ambiguous ecosystems, balancing multiple stakeholders, shifting priorities, and limited resources with strategic clarity and resilience. Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 2+ people through a project for 2+ years Partnered with the government and built relations across levels (DM, SPD and Secretary) to drive large-scale projects for 2+ years. Project Management Has managed and delivered projects end-to-end for at least 2+ years Is well-versed with principles of designing, thinking, planning, execution, budget management, quality control, monitoring and evaluation. Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyse data. Support in the design and Implementation of new projects (portal/dashboards) as per requirement, and create plans to be able to maintain the existing applications. Coordinate with the technical personnel and government stakeholders while ensuring the team members are actively working toward established milestones. Engage in regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives. Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has strong report-writing skills Requirements Education and Experience The applicant must hold a Master’s degree in Social Sciences with 3 to 6 years of relevant work experience, ideally in the social sector. A strong local understanding (reading, writing and speaking) of language (Hindi), culture, and terrain is preferred Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity : Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset : View every experience as an opportunity for growth. Collaboration : Build productive partnerships with both internal and external stakeholders. Benefits Compensation The compensation will be based on Indus Action‘s compensation benchmarking rubric. The compensation range will depend on the qualifications, experience, and fit for the role. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.

Job Information Date Opened 12/18/2024 Job Type Full time Industry Technology City Raipur State/Province Chhattisgarh Country India Zip/Postal Code 492001 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) and Samaaj (communities) in service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description The TPM will act as a tech SPOC for different zones (logical grouping of different states with which Indus Action works). TPM will be responsible for managing the delivery of different technical projects specific to a zone or a state. The individual will also be expected to abide by the org non-negotiables which include attending team calls, filing weekly reflections, and supporting an individual family to move out of poverty. We are looking for individuals whose actions are in line with our operating principles of Listen, Act, and Change. We want individuals who keep the mission at the center of their work. We are looking for individuals who see development as a team sport and constantly work with a growth mindset to improve themselves and others on the team. As the Technical Project Manager, the following would be expected: Manage and oversee different technical projects from time, scope, budget, and risk perspective Create project plans and track deliverables Set up or improvise the MIS system and use technology to ensure smooth implementation of the policy Implement new projects (software/ portal) as per requirement and create plans to be able to maintain the existing applications. Assign and oversee the daily tasks of technical personnel while ensuring the team members are actively working toward established milestones Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives Prepare and present progress reports for senior management and other stakeholders, working very closely with the zonal operational team Manage a team of developers, carry out regular check-ins and manage their career progression As an individual coordinator - take up some technical tasks for delivery and completion Serve as manager, mentor, and coach to the technology team. This includes: Managing the lead and developers above in their regular activities. Managing the team's performance and compliance with the organisation's non-negotiables. Sharing learning opportunities and enabling learning opportunities with the team members to make learning and development a team sport. Hiring new developers, engineers or product managers or working with vendors and consultants. Developing and maintaining relationships with stakeholders in the Tech domain, maintaining partnerships with organisations like Tech For Good, and establishing relations with innovators in the domain. Creating an inspiring team environment with an open communication culture Requirements Skills Excellent leadership abilities, interpersonal and written & oral communication skills Attention to detail with the ability to problem-solve under pressure A go-getter who can strategize and implement large-scale programs Candidates who have partnered with the government and built relations to drive large-scale projects for 1+ year shall be preferred Education and Experience The applicant must be a graduate (BE in CS or IT) with at least 6-8 years of work experience, preferably in the social sector, with at least 1+ years of project management and end-to-end delivery experience. Experience in working with technologies such as HTML, PHP, ASP.Net, MVC, Java Script, jQuery, SQL SERVER 2012, and RESTful web API A strong local understanding of language (Hindi), culture, and terrain is preferred. Benefits Compensation Minimum Commitment Required: 2 years (Jan 2025 onwards) The Sr. Manager/Lead will be compensated based on educational qualifications and past experiences. Other benefits include Health Insurance for the family, Professional Development Allowance, Travel Allowance, and EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.

Job Information Date Opened 06/24/2025 Job Type Full time Industry NGO/Social Services Salary - City New Delhi State/Province Delhi Country India Zip/Postal Code 110001 Job Description About Indus Action - At Indus Action, we are on a mission to unlock public welfare through a collaborative approach as a 'Do-Tank'. We seek empathetic, driven, and action-oriented team members eager to partner with the Sarkar (state) and Samaaj (communities) to make welfare access sustainable and frictionless for vulnerable citizens and their families. Our vision for a progressive and inclusive society is reflected in our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), we embody our values of Listen. Act. Change by nurturing active citizens and supporting enterprising individuals with a growth mindset—both professionally and personally. At Indus Action, you are valued beyond your role or title. We foster an open environment with a no-door policy, encouraging collaboration across all levels. If you are passionate about building impactful solutions at scale while learning joyfully, then Indus Action is the place for you! Position Summary - The Research Manager/Senior Research Manager will work in the field of social research. They will assist in implementing specific surveys, data collection, case studies and primary and secondary data analysis research. They will work with external partner organisations and/or third parties. They will identify research topics from research reviews, design methods and tools for data collection and analysis, and manage project implementation. The Research Manager will support the design, implementation, and management of a multi-year, mixed-methods longitudinal study evaluating the impact of Section 12(1)(c) of the Right to Education Act and associated welfare entitlements on disadvantaged children, their families (particularly mothers), private schools, and government systems across three Indian states. The responsibilities of the role will entail the following: 1. Research Design & Implementation Support the development and refinement of research instruments, including high-quality questionnaires, interview guides, and ethnographic protocols, ensuring alignment with the study's objectives and mixed-methods approach. Oversee the execution of field research, data collection and longitudinal tracking of children studying under section 12(1)(c), ensuring rigorous sampling and data collection procedures. Conduct qualitative research, including participant observation, in-depth interviews, and focus groups with mothers, students, school administrators, and government officials. Ensure integration of quantitative and qualitative data streams for comprehensive analysis and reporting. 2. Project Management Develop and maintain project timelines and task delegation plans; monitor progress against milestones and proactively address risks or delays. Supervise and mentor a team of field staff and enumerators, delegating and monitoring tasks, reviewing outputs, and providing feedback for quality improvement. Ensure robust data management protocols, including informed consent, data privacy, and secure storage, in compliance with ethical standards for longitudinal research. Coordination with internal or external stakeholders for compliance and data access permissions to ensure task completion within stipulated timelines 3. Stakeholder Engagement & Reporting Prepare and share progress and data reports for internal and external stakeholders, including funders, state departments and IA leadership team. Participate in and organise workshops and dissemination events to share interim findings and solicit feedback from the research ecosystem. 4. Continuous Improvement & Capacity Building Stay abreast of methodological advances in mixed-methods and longitudinal research; recommend and implement improvements to research protocols as needed. Contribute to the training and professional development of the enumerator/field team, designing and delivering workshops on data collection and survey implementation Requirements Knowledge and technical skills: The role requires expertise in both quantitative and qualitative methodologies, strong project management skills, field work including interviews of parents, children and schools, data collection and quality checks, and managing stakeholders. They are a committed researcher with excellent social and communication skills. They work well with third parties, state departments, and academic institutions. Essential skills: Qualitative research, Survey design and data collection, Data analysis and visualisation, Project management, Understanding of Research methods Preferred skills: Data analysis using R, Tableau, NVivo, experience with program management software Behavioural Competencies and Values Citizen Focussed Mindset: place the vulnerable citizen at the centre of every action Entrepreneurial Energy: Own your time and resources to deliver solutions Dealing with Ambiguity: grace under pressure, progressive elaboration Growth Mindset: Every experience is an opportunity for growth Collaboration: build productive partnerships with both internal and external stakeholders. Education and Experience - Educational Qualification - Preferred: Master's in Economics, Public Policy, Development Studies, Social Work, Political Science, Sociology. Or Bachelor's degree in economics, public policy or social sciences with a minimum of 3 years of relevant experience. Years of Experience - 2-4 years of relevant work experience in qualitative and or quantitative research, surveys, data collection and project management is preferred, but those who can demonstrate skills transferability to the above roles and responsibilities may be considered. Benefits Compensation The Senior Manager will be compensated based on the Indus Action‘s compensation benchmarking rubric. The candidate would need to use his/her laptop, and the organisation will bear the annual maintenance cost of up to 12,000 per year, as per actuals.

About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a ' Do-Tank. ' We desire candidates who want to partner with the Sarkar (state) and Samaaj (communities) in service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Position Summary Indus Action is looking for a Senior team member to lead the Citizen Experience Learning Lab (CELL). The role involves leading multiple projects and problem statements through action research, data analysis and designing the citizen experience of welfare access. This is a backbone role to support programme teams in streamlining the implementation of solutions for citizen experience-centric public service and welfare delivery. Key activities in the role will be leading teams to bring efficiency through User journey mapping, Scheme implementation, diagnostic research; System Change design; last-mile design of citizen-digital interface and citizen physical interface interactions; Data analysis and citizen experience-based monitoring and evaluation. All the work and research in this role are expected to be grounded in an equity-based outlook of citizen-state interactions and reducing administrative burden for citizens. The CELL lead is expected to abstract learning from field experiences across various contexts and glean scalable insights to build products and design templates for streamlining the delivery of entitlements under India’s social protection schemes and laws. About Citizen Experience Learning Lab (CELL) The Citizen Experience Learning Lab (CELL) aims to bring in principles of participatory design to realise Indus Action’s vision 2030 of alleviating 3.5% (5 Crore) of India’s vulnerable citizens irreversibly out of poverty by enabling sustainable access to social protection. CELL’s interventions will be located at the intersection of theory and practice. CELL uses design thinking principles to simplify citizen-state interactions by co-creating adaptive, equitable, and evidence-based innovations, aiding public service delivery. CELL focuses explicitly on transforming the citizen interaction experience with Governments’ public service delivery portals by making the citizen voice central to service delivery design. These design prototypes will solve individual and community/identity-based challenges based on gender, caste, disabilities, migration, etc. The fundamental shift in experience will be executed through human-centred design methods and a data-driven focus on citizen and state interaction sites. The objective is to reduce the administrative burden borne by citizens by focusing on protocols and SOPs to increase efficiency and reimagine citizen-state transaction encounters for social security access. CELL will support teams through research, design, prototyping, and monitoring and evaluation expertise. The ecosystem-related interventions will focus on ensuring that the narrative of citizen-state interaction experience as a critical site of enabling successful public service delivery gains currency among other citizen-focused organisations and governments. Responsibilities ● Human-Centred Design: Collaborate with citizens, frontline workers, government stakeholders and program teams to co-create solutions that address last-mile digital and physical challenges in welfare delivery. ● Research & Analysis: Conduct citizen and government-facing diagnostic research, user experience (UX) research of digital portal and service delivery rules of schemes and capture and analyse citizen experiences across intersections of identity (gender, caste, disability, etc.) to create process and policy briefs. ● Prototyping & Implementation: Design and test process, protocols, and digital/physical interfaces to optimise citizen-state interactions, reducing administrative burden and increasing efficiency of scheme delivery. ● Monitoring & Evaluation: Develop and apply citizen experience-based monitoring systems to measure success of research based recommendations and quickly iterate on process and tech prototypes. ● Tech Design & Optimization: Support UX/UI enhancements for public service delivery platforms, ensuring inclusivity and accessibility for marginalised communities. ● Ecosystem Engagement and Storytelling : Advocate f the importance of citizen experience in public service delivery among governments and citizen-focused organisations through publishing written outputs, discussions and workshops. ● Leadership - Managing a team of 3-4 people to serve state project teams, government partners and other important ecosystem stakeholders. Requirements Knowledge and Technical Skills ● Expertise in qualitative and quantitative research, design thinking, and human-centred design methodologies. ●Strong analytical skills, ability to combine data and field-based insights and communicate them effectively to multiple stakeholders. ● Experience in leading large-scale piloting, monitoring and evaluation of social security-related interventions. ● Ability to source and synthesise information from diverse and unconventional sources. ●Knowledge of India’s public policy landscape, public service delivery systems and factors affecting vulnerable communities’ access to their entitlements. ●Expertise in UI/UX design concepts and principles, user research and tech product optimisation to improve user experience and foreground citizen centricity at scale. ● Expertise in designing collaboration across teams and working at the intersection of theory and practice. Behavioural Competencies and Values ● Citizen Focussed Mindset: place the vulnerable citizen at the centre of every action. ● Entrepreneurial Energy: Own your time and resources to deliver solutions ● Dealing with Ambiguity: grace under pressure, progressive elaboration ● Growth Mindset: Every experience is an opportunity for growth. ● Collaboration: build productive partnerships with both internal and external stakeholders ●Inclusive Leadership - promote an inclusive culture that values diversity, fosters collaboration, and empowers everyone to thrive and contribute fully.

Job Information Date Opened 07/04/2025 Job Type Full time Industry NGO/Social Services Salary 15-27LPA City New Delhi State/Province Delhi Country India Zip/Postal Code 110001 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) and Samaaj (communities) in service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Position Summary Indus Action is looking for a Senior team member to lead the Citizen Experience Learning Lab (CELL). The role involves leading multiple projects and problem statements through action research, data analysis and designing the citizen experience of welfare access. This is a backbone role to support programme teams in streamlining the implementation of solutions for citizen experience-centric public service and welfare delivery. Key activities in the role will be leading teams to bring efficiency through User journey mapping, Scheme implementation, diagnostic research; System Change design; last-mile design of citizen-digital interface and citizen physical interface interactions; Data analysis and citizen experience-based monitoring and evaluation. All the work and research in this role are expected to be grounded in an equity-based outlook of citizen-state interactions and reducing administrative burden for citizens. The CELL lead is expected to abstract learning from field experiences across various contexts and glean scalable insights to build products and design templates for streamlining the delivery of entitlements under India’s social protection schemes and laws. About Citizen Experience Learning Lab (CELL) The Citizen Experience Learning Lab (CELL) aims to bring in principles of participatory design to realise Indus Action’s vision 2030 of alleviating 3.5% (5 Crore) of India’s vulnerable citizens irreversibly out of poverty by enabling sustainable access to social protection. CELL’s interventions will be located at the intersection of theory and practice. CELL uses design thinking principles to simplify citizen-state interactions by co-creating adaptive, equitable, and evidence-based innovations, aiding public service delivery. CELL focuses explicitly on transforming the citizen interaction experience with Governments’ public service delivery portals by making the citizen voice central to service delivery design. These design prototypes will solve individual and community/identity-based challenges based on gender, caste, disabilities, migration, etc. The fundamental shift in experience will be executed through human-centred design methods and a data-driven focus on citizen and state interaction sites. The objective is to reduce the administrative burden borne by citizens by focusing on protocols and SOPs to increase efficiency and reimagine citizen-state transaction encounters for social security access. CELL will support teams through research, design, prototyping, and monitoring and evaluation expertise. The ecosystem-related interventions will focus on ensuring that the narrative of citizen-state interaction experience as a critical site of enabling successful public service delivery gains currency among other citizen-focused organisations and governments. Responsibilities Human-Centred Design: Collaborate with citizens, frontline workers, government stakeholders and program teams to co-create solutions that address last-mile digital and physical challenges in welfare delivery. Research & Analysis: Conduct citizen and government-facing diagnostic research, user experience (UX) research of digital portal and service delivery rules of schemes and capture and analyse citizen experiences across intersections of identity (gender, caste, disability, etc.) to create process and policy briefs. Prototyping & Implementation: Design and test process, protocols, and digital/physical interfaces to optimise citizen-state interactions, reducing administrative burden and increasing efficiency of scheme delivery. Monitoring & Evaluation: Develop and apply citizen experience-based monitoring systems to measure success of research based recommendations and quickly iterate on process and tech prototypes. Tech Design & Optimization: Support UX/UI enhancements for public service delivery platforms, ensuring inclusivity and accessibility for marginalised communities. Ecosystem Engagement and Storytelling : Advocate f the importance of citizen experience in public service delivery among governments and citizen-focused organisations through publishing written outputs, discussions and workshops. Leadership - Managing a team of 3-4 people to serve state project teams, government partners and other important ecosystem stakeholders. Requirements Knowledge and Technical Skills Expertise in qualitative and quantitative research, design thinking, and human-centred design methodologies. Strong analytical skills, ability to combine data and field-based insights and communicate them effectively to multiple stakeholders. Experience in leading large-scale piloting, monitoring and evaluation of social security-related interventions. Ability to source and synthesise information from diverse and unconventional sources. Knowledge of India’s public policy landscape, public service delivery systems and factors affecting vulnerable communities’ access to their entitlements. Expertise in UI/UX design concepts and principles, user research and tech product optimisation to improve user experience and foreground citizen centricity at scale. Expertise in designing collaboration across teams and working at the intersection of theory and practice. Behavioural Competencies and Values Citizen Focussed Mindset: place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Own your time and resources to deliver solutions Dealing with Ambiguity: grace under pressure, progressive elaboration Growth Mindset: Every experience is an opportunity for growth. Collaboration: build productive partnerships with both internal and external stakeholders Inclusive Leadership - promote an inclusive culture that values diversity, fosters collaboration, and empowers everyone to thrive and contribute fully.

Indus Action is looking for a Senior team member to lead the Citizen Experience Learning Lab (CELL). The role involves leading multipleprojects and problem statements through action research, data analysis anddesigning the citizen experience ofwelfare access. This is a backbonerole to support programme teams in streamlining theimplementation of solutions for citizen experience-centric public service andwelfare delivery. Key activities in the role will be leading teams to bring efficiency through User journey mapping, Scheme implementation, diagnostic research; System Change design; last-mile design of citizen-digital interfaceand citizen physical interface interactions; Data analysis and citizenexperience-based monitoring and evaluation.All the work and research in this role are expected to be grounded in anequity-based outlook of citizen-state interactions and reducing administrativeburden for citizens. The CELL lead is expected to abstract learning fromfield experiences across various contexts and glean scalable insights to build products and design templates forstreamlining the delivery of entitlements under Indiasocial protectionschemes and laws. About Citizen Experience Learning Lab (CELL) The Citizen Experience Learning Lab (CELL) aims to bring in principles of participatory design to realise Indus Actionvision 2030 ofalleviating 3.5% (5 Crore) of Indiavulnerable citizens irreversibly out of poverty by enablingsustainable access to social protection. CELLinterventions will be located at the intersectionof theory and practice. CELL uses design thinking principles to simplifycitizen-state interactions by co-creating adaptive, equitable, andevidence-based innovations, aiding public service delivery. CELL focusesexplicitly on transforming the citizen interaction experience with Governments public service delivery portals by making the citizen voice central toservice delivery design. These design prototypeswill solve individual and community/identity-based challenges based on gender,caste, disabilities, migration, etc. The fundamental shift in experience will be executed through human-centred design methods and a data-driven focus on citizen and state interaction sites. The objective is to reduce the administrative burden borne by citizens by focusing on protocols and SOPs to increase efficiency and reimaginecitizen-state transaction encounters for social security access. CELL will support teams through research, design, prototyping, andmonitoring and evaluation expertise. The ecosystem-related interventions willfocus on ensuring that the narrative of citizen-state interaction experience asa critical site of enabling successful public service delivery gains currencyamong other citizen-focused organisations and governments. Responsibilities Human-Centred Design: Collaborate with citizens, frontline workers, government stakeholders and programteams to co-create solutions that address last-mile digital and physical challenges in welfaredelivery. Research & Analysis: Conduct citizen and government-facing diagnostic research, user experience (UX) research of digital portal and service delivery rules of schemes andcapture and analyse citizen experiences across intersections of identity(gender, caste, disability, etc.) to create process and policy briefs. Prototyping& Implementation: Design and test process,protocols, and digital/physical interfaces to optimise citizen-state interactions, reducing administrative burden and increasing efficiency of schemedelivery. Monitoring& Evaluation: Develop and apply citizenexperience-based monitoring systems to measure success of research basedrecommendations and quickly iterate on process and tech prototypes. TechDesign & Optimization: Support UX/UIenhancements for public service delivery platforms, ensuring inclusivity andaccessibility for marginalised communities. EcosystemEngagement and Storytelling : Advocate f theimportance of citizen experience in public service delivery among governmentsand citizen-focused organisations through publishing written outputs,discussions and workshops. Leadership - Managing a team of 3-4 people to serve state project teams, government partners and other important ecosystem stakeholders. Requirements Knowledge and Technical Skills Expertise in qualitative and quantitative research, design thinking, and human-centred design methodologies. Strong analytical skills, ability to combine dataand field-based insights and communicate them effectively to multiplestakeholders. Experience in leading large-scale piloting, monitoring and evaluation of social security-related interventions. Ability to source and synthesise information from diverse and unconventional sources. Knowledge of Indiapublicpolicy landscape, public service delivery systems and factors affecting vulnerable communities access to their entitlements. Expertise in UI/UX designconcepts and principles, user research and tech product optimisation to improveuser experience and foreground citizen centricity at scale. Expertisein designing collaboration across teams and working at the intersection oftheory and practice. Behavioural Competencies and Values Citizen Focussed Mindset: place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Own your time and resources to deliver solutions Dealing with Ambiguity: grace under pressure, progressive elaboration Growth Mindset: Every experience is an opportunity for growth. Collaboration: build productive partnerships with both internal and external stakeholders Inclusive Leadership - promote an inclusive culture that values diversity, fosters collaboration, and empowers everyone to thrive and contribute fully.

[{"Salary":"7-11 LPA" , "Remote_Job":false , "Posting_Title":"Senior Manager - Operations- Punjab" , "Is_Locked":false , "City":"Mohali" , "Industry":"NGO / Social Services","Job_Description":" About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of makingpublic welfare unlock happen as a Do-Tank. Weseek candidates who want to partner with the Sarkar (state) service in ouraudacious mission to systematically make welfare access sustainable and frictionlessfor our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparentorganisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), combined with our operating values of Listen. Act. Change. We arecommitted to nurturing active citizens and supporting enterprising individualswith a growth mindset, both professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We also offer high cross-functional learning within the ecosystem. If you are about building for impact at scale,experimenting, and learning with joy along the way, then Indus Action is theplace for you, and we have been looking for you! Project Description Indus Action signed an MoU with the Punjab Development Commission to strengthen the implementation of certain Social Security Schemes as well asspecific policies with the Right to Education Act (especially Sec. 12(1)(c),RTE Act 2009). The work entails policy and process redesign, technologydevelopment, capacity building, grievance redressal, and registration drives onthe ground, among other tasks. We are at an advanced stage of breakthroughprojects in the State, aimed at enhancing welfare delivery for vulnerablepopulations. In this initiative, the organisation will play a key role in policy and process redesign , capacity building, strengthening grievance redressal mechanisms , integrating technology for process improvement, and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play a role in the project/projects as the Technical Expert, which may include the following: Support in the partnership formulation process with other line departments, jointly with the Senior Lead. Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) Conduct primary and/or secondary research to understand areas like scheme implementationgaps, budgets, process flows, etc., in the welfare delivery by the state. Create policy or scheme-related memos or briefs. Design and implement initiatives to enhance the implementation of schemes delivered.

Job Information Date Opened 07/10/2025 Job Type Full time Industry NGO/Social Services Salary 7-11 LPA City Mohali State/Province Punjab Country India Zip/Postal Code 160103 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We seek candidates who want to partner with the Sarkar (state) service in our audacious mission to systematically make welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), combined with our operating values of Listen. Act. Change. We are committed to nurturing active citizens and supporting enterprising individuals with a growth mindset, both professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open- door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We also offer high cross-functional learning within the ecosystem. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description Indus Action signed an MoU with the Punjab Development Commission to strengthen the implementation of certain Social Security Schemes as well as specific policies with the Right to Education Act (especially Sec. 12(1)(c), RTE Act 2009). The work entails policy and process redesign, technology development, capacity building, grievance redressal, and registration drives on the ground, among other tasks. We are at an advanced stage of breakthrough projects in the State, aimed at enhancing welfare delivery for vulnerable populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, integrating technology for process improvement, and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play a role in the project/projects as the Technical Expert, which may include the following: Support in the partnership formulation process with other line departments, jointly with the Senior Lead. Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc., in the welfare delivery by the state Create policy or scheme-related memos or briefs Design and implement initiatives to enhance the implementation of schemes delivered. Support in day-to-day data analysis needs, including designing basic dashboards and updating stakeholders with data-driven briefs. Support in management of day-to-day operations (designing and conducting campaigns, setting processes with the government, application centre management, lottery, admissions, grievance redressal, etc.) Build and maintain strong professional relationships with Government officials within the Social Security Department and the Education Department. Demonstrate ability to navigate goals and drive outcomes within complex and ambiguous ecosystems, balancing multiple stakeholders, shifting priorities, and limited resources with strategic clarity and resilience Requirements Knowledge and Technical Skills Stakeholder Management: Has led and managed a team of 2+ people through a project for 2+ years and partnered with the government and built relations across levels (DM, SPD and Secretary) to drive large-scale projects for 2+ years Project Management: Has managed and delivered projects end-to-end for at least 1+ years and is well-versed with principles of designing, thinking, planning, execution, budget management, quality control, monitoring and evaluation. Has completed at least one project involving fieldwork or primary research (preferred), possesses experience in secondary research and data analysis, and demonstrates strong report-writing skills. Data & Technology Is capable of understanding technology (product, not code) used to set up the MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to manage large data sets, command over Excel and other data software. Can offer support in envisioning the design and Implementation of new projects (portal/dashboards) as per requirements, and create plans to maintain the existing applications. Coordinate with technical personnel and government stakeholders to ensure that team members are actively working toward established milestones. Engage in regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives. Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders Education and Experience Qualifications: Master’s degree in Social Sciences (public policy, social work, public administration, economics, development studies, or other related field) + at least 3 years of relevant work experience, ideally in the social sector. Undergraduate degree in relevant fields with at least 5 years of work experience, ideally in the social sector. A strong local understanding (reading, writing and speaking) of language (Punjabi preferred), culture, and terrain is preferred. Benefits Compensation The compensation will be based on Indus Action‘s compensation benchmarking rubric. The compensation range will be 7-11 LPA, depending on the qualifications, experience, and fit for the role. Other benefits include family health insurance, a Professional Development Allowance, a Travel Allowance, and an EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.

Job Information Date Opened 07/10/2025 Job Type Full time Industry NGO/Social Services Salary 7-11 LPA City Mohali State/Province Punjab Country India Zip/Postal Code 160103 Job Description About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We seek candidates who want to partner with the Sarkar (state) service in our audacious mission to systematically make welfare access sustainable and frictionless for our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), combined with our operating values of Listen. Act. Change. We are committed to nurturing active citizens and supporting enterprising individuals with a growth mindset, both professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open- door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We also offer high cross-functional learning within the ecosystem. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the place for you, and we have been looking for you!' Project Description Indus Action signed an MoU with the Punjab Development Commission to strengthen the implementation of certain Social Security Schemes as well as specific policies with the Right to Education Act (especially Sec. 12(1)(c), RTE Act 2009). The work entails policy and process redesign, technology development, capacity building, grievance redressal, and registration drives on the ground, among other tasks. We are at an advanced stage of breakthrough projects in the State, aimed at enhancing welfare delivery for vulnerable populations. In this initiative, the organisation will play a key role in policy and process redesign, capacity building, strengthening grievance redressal mechanisms, integrating technology for process improvement, and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play a role in the project/projects as the Technical Expert, which may include the following: Support in the partnership formulation process with other line departments, jointly with the Senior Lead. Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) Conduct primary and/or secondary research to understand areas like scheme implementation gaps, budgets, process flows, etc., in the welfare delivery by the state Create policy or scheme-related memos or briefs Design and implement initiatives to enhance the implementation of schemes delivered. Support in day-to-day data analysis needs, including designing basic dashboards and updating stakeholders with data-driven briefs. Support in management of day-to-day operations (designing and conducting campaigns, setting processes with the government, application centre management, lottery, admissions, grievance redressal, etc.) Build and maintain strong professional relationships with Government officials within the Social Security Department and the Education Department. Demonstrate ability to navigate goals and drive outcomes within complex and ambiguous ecosystems, balancing multiple stakeholders, shifting priorities, and limited resources with strategic clarity and resilience Requirements Knowledge and Technical Skills Stakeholder Management: Has led and managed a team of 2+ people through a project for 2+ years and partnered with the government and built relations across levels (DM, SPD and Secretary) to drive large-scale projects for 2+ years Project Management: Has managed and delivered projects end-to-end for at least 1+ years and is well-versed with principles of designing, thinking, planning, execution, budget management, quality control, monitoring and evaluation. Has completed at least one project involving fieldwork or primary research (preferred), possesses experience in secondary research and data analysis, and demonstrates strong report-writing skills. Data & Technology Is capable of understanding technology (product, not code) used to set up the MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to manage large data sets, command over Excel and other data software. Can offer support in envisioning the design and Implementation of new projects (portal/dashboards) as per requirements, and create plans to maintain the existing applications. Coordinate with technical personnel and government stakeholders to ensure that team members are actively working toward established milestones. Engage in regular technical team meetings to determine progress and address any questions or challenges regarding projects. Determine and define clear deliverables, roles, and responsibilities for team members required for specific projects or initiatives. Core Competencies Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action. Entrepreneurial Energy: Take ownership of time and resources to deliver solutions. Dealing with Ambiguity: Demonstrate grace under pressure and adapt through progressive elaboration. Growth Mindset: View every experience as an opportunity for growth. Collaboration: Build productive partnerships with both internal and external stakeholders Education and Experience Qualifications: Master’s degree in Social Sciences (public policy, social work, public administration, economics, development studies, or other related field) + at least 3 years of relevant work experience, ideally in the social sector. Undergraduate degree in relevant fields with at least 5 years of work experience, ideally in the social sector. A strong local understanding (reading, writing and speaking) of language (Punjabi preferred), culture, and terrain is preferred. Benefits Compensation The compensation will be based on Indus Action‘s compensation benchmarking rubric. The compensation range will be 7-11 LPA, depending on the qualifications, experience, and fit for the role. Other benefits include family health insurance, a Professional Development Allowance, a Travel Allowance, and an EPF. Indus Action doesn’t provide laptops to employees; however, it bears certain maintenance costs, up to INR 12,000 per annum.

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Request for Proposals: Economic Valuation of Welfare Entitlements" , "Is_Locked":false , "City":"New Delhi","Industry":"NGO/Social Services","Job_Description":" About Indus Action Founded in 2013, Indus Action is one of Indialeading policy implementation organisations dedicated to enabling sustainable access to social protection for vulnerable citizens. We aim to enable over 800 million vulnerable citizens in India to move irreversibly out of extreme poverty by facilitating access to critical government support to which they are entitled. We use inclusive, tech-enabled, citizen-centric social protection systems in partnership with government departments. Since inception, we have supported more than 1.9 million citizens in accessing welfare entitlements across workstreams of education, labour, food security, access to public services and pandemic relief. The Assignment Indus Actionwork spans different welfare entitlements that vary widely in their social and economic returns to those receiving them. For example, a seat in a private school for eight years of education under the RTE Section 12(1)(c) for a school-going child is likely to yield substantive social and economic returns over the individuals life. Similarly, programs to support new livelihood-generating opportunities are likely to generate long-term income gains for women who belong to SHGs. On the other hand, some entitlements are aimed at easing shorter-term shocks/events, such as covering medical expenses or maternity benefits, but with the potential to prevent families from falling into poverty and debt traps. To make our efforts comparable across entitlements, it has become increasingly vital to understand the total economic and social impact of each entitlement, not just its monetary value. We are looking to contract an economist to compute the Social Returns on Investment (SROI), or another relevant framework for economic valuation of the entitlements we work on. The focus of this assignment will be on the following entitlements 1 : Free private school education under the RTE Section 12.1(c) Selected scholarship schemes for school-going children (1-2 schemes) Welfare benefits for construction and unorganised sector workers under the BoCW and UWA, respectively (between 8-10 key schemes such as pensions, maternity benefits, medical reimbursements, ex-gratia payments for heat waves etc.). Scope of work The consultant will: Develop or adapt a relevant framework for measuring the economic value of welfare entitlements listed above Develop a plan for computing the economic value through secondary research and/or original field surveys. The need for original field surveys must be discussed mutually and within reasonable budgets. For the field surveys, the economist will develop the 1 In terms of geographical scope of the value of entitlements, we are expecting an average value computed for India on the whole questionnaires and research design in collaboration with Indus Action staff, while Indus Action will implement the surveys. Compute the economic value of entitlements based on the research conducted for 2025-26. Develop a calculator for Indus Action to update calculations as metrics evolve. Share reproducible code/Excel with Indus Action. Indus Action is open to the original surveys serving the dual purpose of supporting the computation of the economic value of entitlements, and aligned, publishable research co-authored collaboratively with the consultant. Survey questions in benefit of research publications may be included by the consultant in discussion with Indus Action. Deliverables: a) A framework document on the economic valuation of social welfare entitlements b) Questionnaires (as required) for field surveys c) Document with the computed economic value of welfare entitlements for 2025-26 d) Calculator (Excel-based or reproducible code) for economic valuation for future use by Indus Action Indus Action will: a) Provide existing information on schemes and organise internal consultations to map the social and economic benefits of different schemes. b) Implement original surveys and conduct data analysis as per the questionnaire and data analysis plan prepared by the consultant. Timeline: The overall timeline for this consulting project is 9 months from the date the contract is signed. Within this period, the consultant must identify the person-days required for specific milestones and the total number of consulting days. Requirements Who we are looking for 1. The ideal candidate should have a PhD or Masters degree in Economics with significant experience conducting research on economic valuation/SROI in the field of human development/health/social welfare, among others. 2. This is a consulting position. So the candidate may hold other positions (full or part-time), but must be able to commit the fixed number of days per month as mentioned in their proposal. 3. The proposal must clearly outline whether SROI or some other similar or a combination of methods are best suited to this assignment. We understand the limited data you have at this point, and will assess your proposal based on that limitation. Terms of engagement 1. We will require a weekly check-in with the Director of Impact and Learning at Indus Action to update on progress and for planning. 2. We will review the progress made with Indus ActionBoard Sub-Committee on Monitoring, Evaluation, Research, and Learning (MERL) against each milestone. The Director of Impact and Learning will anchor this process. 3. Any data shared by Indus Action must be treated as confidential. 4. You will need to have your own laptop/computer and a copy of the statistical software you intend to use if it is a paid software like STATA. We use R at Indus Action. 5. The IP for the economic valuation framework and strategy will be with Indus Action. What we need from you: 1. A brief proposal (max. two pages) on the most suitable analytical framework and the methods required. 2. A timeline with key milestones including the following: (a) a framework for economic valuation (b) research plan (c) field research (if required) (d) submission of a comprehensive final report with the framework, research design, and computed value of entitlements and (e) entitlements value calculator. 3. The above-mentioned milestones (or slight modifications to them based on the proposal) should be mentioned clearly along with milestone-based payments. 4. The number of person-days required for each milestone, the total person-days and the associated cost. 5. Your CV and a cover letter highlighting your previous work relevant to this assignment. ","Job_Type":"Part time" , "Job_Opening_Name":"Request for

Job Information Date Opened 07/21/2025 Job Type Part time Industry NGO/Social Services City New Delhi State/Province Delhi Country India Zip/Postal Code 110024 Job Description About Indus Action Founded in 2013, Indus Action is one of India’s leading policy implementation organisations dedicated to enabling sustainable access to social protection for vulnerable citizens. We aim to enable over 800 million vulnerable citizens in India to move irreversibly out of extreme poverty by facilitating access to critical government support to which they are entitled. We use inclusive, tech-enabled, citizen-centric social protection systems in partnership with government departments. Since inception, we have supported more than 1.9 million citizens in accessing welfare entitlements across workstreams of education, labour, food security, access to public services and pandemic relief. The Assignment Indus Action’s work spans different welfare entitlements that vary widely in their social and economic returns to those receiving them. For example, a seat in a private school for eight years of education under the RTE Section 12(1)(c) for a school-going child is likely to yield substantive social and economic returns over the individual's life. Similarly, programs to support new livelihood-generating opportunities are likely to generate long-term income gains for women who belong to SHGs. On the other hand, some entitlements are aimed at easing shorter-term shocks/events, such as covering medical expenses or maternity benefits, but with the potential to prevent families from falling into poverty and debt traps. To make our efforts comparable across entitlements, it has become increasingly vital to understand the total economic and social impact of each entitlement, not just its monetary value. We are looking to contract an economist to compute the Social Returns on Investment (SROI), or another relevant framework for economic valuation of the entitlements we work on. The focus of this assignment will be on the following entitlements 1 : Free private school education under the RTE Section 12.1(c) Selected scholarship schemes for school-going children (1-2 schemes) Welfare benefits for construction and unorganised sector workers under the BoCW and UWA, respectively (between 8-10 key schemes such as pensions, maternity benefits, medical reimbursements, ex-gratia payments for heat waves etc.). Scope of work The consultant will: Develop or adapt a relevant framework for measuring the economic value of welfare entitlements listed above Develop a plan for computing the economic value through secondary research and/or original field surveys. The need for original field surveys must be discussed mutually and within reasonable budgets. For the field surveys, the economist will develop the 1 In terms of geographical scope of the value of entitlements, we are expecting an average value computed for India on the whole questionnaires and research design in collaboration with Indus Action staff, while Indus Action will implement the surveys. Compute the economic value of entitlements based on the research conducted for 2025-26. Develop a calculator for Indus Action to update calculations as metrics evolve. Share reproducible code/Excel with Indus Action. Indus Action is open to the original surveys serving the dual purpose of supporting the computation of the economic value of entitlements, and aligned, publishable research co-authored collaboratively with the consultant. Survey questions in benefit of research publications may be included by the consultant in discussion with Indus Action. Deliverables: a) A framework document on the economic valuation of social welfare entitlements b) Questionnaires (as required) for field surveys c) Document with the computed economic value of welfare entitlements for 2025-26 d) Calculator (Excel-based or reproducible code) for economic valuation for future use by Indus Action Indus Action will: a) Provide existing information on schemes and organise internal consultations to map the social and economic benefits of different schemes. b) Implement original surveys and conduct data analysis as per the questionnaire and data analysis plan prepared by the consultant. Timeline: The overall timeline for this consulting project is 9 months from the date the contract is signed. Within this period, the consultant must identify the person-days required for specific milestones and the total number of consulting days. Deadline: One month from the date of publishing the RFP Requirements Who we are looking for 1. The ideal candidate should have a PhD or Masters degree in Economics with significant experience conducting research on economic valuation/SROI in the field of human development/health/social welfare, among others. 2. This is a consulting position. So the candidate may hold other positions (full or part-time), but must be able to commit the fixed number of days per month as mentioned in their proposal. 3. The proposal must clearly outline whether SROI or some other similar or a combination of methods are best suited to this assignment. We understand the limited data you have at this point, and will assess your proposal based on that limitation. Terms of engagement 1. We will require a weekly check-in with the Director of Impact and Learning at Indus Action to update on progress and for planning. 2. We will review the progress made with Indus Action’s Board Sub-Committee on Monitoring, Evaluation, Research, and Learning (MERL) against each milestone. The Director of Impact and Learning will anchor this process. 3. Any data shared by Indus Action must be treated as confidential. 4. You will need to have your own laptop/computer and a copy of the statistical software you intend to use if it is a paid software like STATA. We use R at Indus Action. 5. The IP for the economic valuation framework and strategy will be with Indus Action. What we need from you: 1. A brief proposal (max. two pages) on the most suitable analytical framework and the methods required. 2. A timeline with key milestones including the following: (a) a framework for economic valuation (b) research plan (c) field research (if required) (d) submission of a comprehensive final report with the framework, research design, and computed value of entitlements and (e) entitlements value calculator. 3. The above-mentioned milestones (or slight modifications to them based on the proposal) should be mentioned clearly along with milestone-based payments. 4. The number of person-days required for each milestone, the total person-days and the associated cost. 5. Your CV and a cover letter highlighting your previous work relevant to this assignment.