Assistant Manager - Operations

Job Description

Key Responsibilities: Maintain accurate records of all legal, statutory, and license renewals, including notices or communications received from government authorities, and coordinate accordingly. Ensure timely renewal of various licenses such as Pharmacy, Narcotics, CMHO, MPCB, FIRE, PCPNDT, and MTP. Regularly update and monitor the compliance/license tracker. Maintain and monitor the agreement tracker to ensure timely renewal of service contracts (e.g., Lab, Laundry, Housekeeping, Security, etc.) in coordination with the respective department heads. Monitor monthly expenses and drive cost optimization through operational excellence without compromising service quality, contributing to improved EBITDA. Conduct periodic training sessions to educate and motivate staff to follow protocols diligently and maintain a positive and professional working environment. Maintain cordial relationships with doctors and address their feedback or requirements through coordination with subordinates, other departments, and the Facility Director. Act as a liaison between the corporate office and the unit. Serve as a communication and coordination link among all departments to ensure smooth operations and enhance patient satisfaction. Keep track of invoices for services such as Housekeeping, Security, Building Rent, Municipal Services, Laundry, Water, Electricity, Pest Control, Telephone, Internet, Mobile, and other related services. Coordinate all transport requirements, including cabs, ambulances, equipment movement, etc. Prepare NABH-compliant SOPs and ensure their implementation across all non-medical departments, including Housekeeping, Maintenance, Security, IT, F&B, and Purchase. Ensure that all AMC and preventive maintenance (PM) activities for critical equipment such as lifts, diesel generators (DG), fire safety systems, gas manifolds, HVAC systems, etc., are conducted on time. Ensure that hospital infrastructure and facilities are well maintained in coordination with the Maintenance In-Charge and Housekeeping Supervisor. Conduct periodic inspections of key hospital areas such as the Store, OT, LDR, ICU, and Wards, and submit detailed reports to the management.