Assistant Manager- Operations

Role & responsibilities

• Oversee the planning and execution of air freight operations at the point of origin.
• Coordinate with ground transportation and warehouse teams to ensure smooth first-mile logistics.
• Optimize last-mile delivery solutions for air cargo, considering time-sensitive requirements.
• Collaborate with local delivery partners and ground services to ensure efficient and timely deliveries.
• Identify opportunities for process improvements within the logistics operations.
• Implement best practices to enhance efficiency, reduce costs, and improve overall operational performance.
• Lead and supervise a team of logistics personnel involved in first-mile and last-mile operations.
• Conduct training sessions to ensure staff members are equipped with the necessary skills and knowledge.
• Lead and motivate a team of logistics professionals.
• Provide guidance, training, and support to ensure the team's effectiveness and professional development.
• Collaborate with suppliers, carriers, and third-party logistics partners to streamline processes and improve efficiency.
• Monitor performance with vendors and ensure compliance with service-level agreements.
• Implement key performance indicators (KPIs) to assess and monitor the performance of first-mile and last-mile logistics operations.
• Analyse data and provide regular reports to management, suggesting improvements where necessary.
• Use insights to drive informed decision-making and strategic planning.
• Identify potential risks in air logistics operations and implement proactive measures to mitigate them.
• Develop contingency plans for unexpected disruptions in the supply chain.
• Stay informed about relevant regulations and compliance standards in the logistics industry.
• Implement customer-centric solutions to enhance overall satisfaction levels.
• Implement strategies to enhance the overall customer experience during the final stages of the delivery process.
• Ensure compliance with relevant regulations and industry standards.
• Stay informed about changes in logistics-related regulations and implement necessary adjustments.
• Work with IT teams to implement and maintain logistics management systems.

Preferred candidate profile

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Proven experience in logistics, with a focus on first mile and last mile operations.

Strong analytical and problem-solving skills.

Excellent leadership and communication abilities.

Familiarity with logistics software and systems.

Knowledge of relevant regulations and compliance standards.