Assistant Manager- Operations

Role Overview: As a team member at Firstsource Solutions, you will play a crucial role in managing and coordinating daily operational activities to ensure the smooth functioning of the department. Your leadership and guidance will be instrumental in helping operations staff meet performance targets and objectives. Additionally, you will contribute to enhancing operational processes to improve efficiency, quality, and cost-effectiveness. Key Responsibilities: - Assist in managing and coordinating daily operational activities - Provide leadership and guidance to operations staff - Enhance operational processes to improve efficiency - Implement and maintain quality control measures - Develop and maintain key performance indicators (KPIs) - Allocate and manage resources within budget constraints - Ensure compliance with industry regulations, safety standards, and legal requirements - Identify training needs and support the professional growth of team members - Maintain strong client relationships and address their needs effectively Qualification Required: - Strong analytical, problem-solving, and decision-making skills - Excellent communication, interpersonal, and leadership abilities - Familiarity with industry-specific technologies and tools - Knowledge of relevant industry regulations and compliance - In-depth process knowledge in Claims Processing - Experience front ending the client is a must - Focus on continuous process improvement (Note: Education details and Preferred Skills section are not provided in this summary),