Job
Description
Requisition Id 1643475As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.The opportunity Assistant Manager-National-Markets-CBS - C&I - MAT - Solution Activation - GurgaonCBS - C&I - MAT - Solution Activation :Our Markets team focuses on providing account teams with the support they need to help drive revenue growth. Our "account-centric" approach to serving clients starts with knowing about their business and providing tools and enablers to provide consistency on how we identify and align our services and solutions to our clients' most pressing issues. We deliver services through one or more of our four global service linesAssurance, Consulting, Strategy and Transactions and Tax. Our Markets team comprises of Executive Management, Business Development and Brand Media & Communication (BMC).By following EY methodologies, executing on guidance, and leveraging tools and judicious programs, we bring the necessary rigor to our engagements. And by accessing our latest EY insights, solutions and client conversation tools, we have more meaningful conversations with our clients to help shape their thinking and generate additional value creation.We assist the executive management in overseeing the firms operations. Key responsibilities includes:Liaising with internal stakeholders to identify priority areas, growth driver solutions, review account plans and to drive growth and market enablement initiativesConceptualising and implementing firm-wide market campaigns to link and align teams on focus solutions, growth opportunities, etcMonitoring firm revenue and pipeline and facilitating management reviewPreparing GTM materials for the firmPreparing reports for management reviewYour key responsibilitiesTechnical ExcellenceLead the design, implementation, and continuous improvement of the Client Experience (CX) program, including Voice of the Client (VoC) initiatives.Utilize digital tools such as CX LENS to capture, analyze, and report on client feedback across the engagement lifecycle.Translate client insights into actionable strategies that enhance service delivery, client satisfaction, and loyalty.Collaborate with account and engagement teams to initiate client feedback activities, including setting up interviews and surveysDevelop and maintain dashboards, scorecards, and reports that track CX metrics (e.g.,CX Score - Program Strength, Client Feedback Score).Ensure alignment of CX initiatives with global strategy and business objectives.Skills and attributesTo qualify for the role you must haveQualificationBachelors or Masters degreeStrong understanding of client-centric strategies and customer experience frameworks.Excellent communication and stakeholder management skills.Ability to work cross-functionally and influence without authority.Proficiency in data analysis and visualization tools (e.g., Power BI, Excel)ExperienceProven track record of managing feedback programs and driving measurable improvements in client satisfaction.Experience working in professional services, consulting is preferred.Familiarity with digital CX platforms and CRM systems.Demonstrated passion for delivering exceptional client service and building long-term relationships.Strong organizational skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.Analytical mindset with the ability to derive insights from qualitative and quantitative data.
