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Medi Assist
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Assistant Manager

Assistant Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Medi Assist

4 - 9 years

5 - 6 Lacs

Bengaluru

Posted:4 months ago| Platform:

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Skills Required

Insurance Operations Health Claims Mediclaim Insurance Claims TPA Claim Settlement Policy Servicing Claims Adjudication Health Insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure team members are visiting the customers place as per the schedule
Monitor the team members activity in terms of volumes (documents collected)
Review the queries received from the customer and the responses from the team members
Help team members in resolving escalationsfrom customers
Review the reports sent by the team members and take necessary actions (issues with respect to claim

registrations) based on the report. Coordinate with front end team and help in getting the claims registered

Conduct weekly/monthly one on one review with the team membersto understand their concerns and help

simplify the process

Review the claims dump along with front end team and take necessary action for IR raised, reopening the

claims, dummy claims as appropriate

Review the feedback received from the customers. Rework on the low ratings and identify the areas of

improvement and implement process improvements

Team management
Review on the low C-SAT/D-SAT to improve the communication quality or process gap if any as per the clients

understanding/requirement.

Coordinate with internal/external stakeholders and other regions on the support needed for the client

requirements, like helpdesk , wellness-related activity and more.

Preferred candidate profile

3-5 years of experience in people management and customer service & 7-8 years of overall experience in service industry

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Medi Assist

Hospitals and Health Care

Bengaluru Karnataka

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Assistant Manager