Assistant Manager- LC

Role: LC Service

Location: Surat, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role is responsible for driving service excellence through spares management, technical capability building, EHS compliance, channel management, and customer service delivery. The position also focuses on generating AMC revenue, driving DO & Charge activities, and supporting retrofit business growth.

Key Responsibilities

Spares Management

• Ensure availability and timely delivery of spare parts.

• Monitor inventory, optimize stock levels, and minimize shortages.

Technical & EHS Training

• Conduct technical training for service teams and partners.

• Lead EHS (Environment, Health & Safety) training to ensure compliance with company and statutory norms.

Channel Management

• Manage and support service channel partners for effective coverage.

• Strengthen partner capability and ensure adherence to service quality standards.

Customer Service & Delivery

• Oversee service delivery to ensure timely resolution of customer issues.

• Drive customer satisfaction through effective communication and high-quality service.

Business Growth & Revenue

• Generate AMC (Annual Maintenance Contract) revenue by driving renewals and new sign-ups.

• Execute DO & Charge activities effectively to maximize profitability.

• Support retrofit business opportunities by identifying customer needs and promoting solutions.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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