Assistant Manager – IT Infrastructure

About the Company

MaxVolt Energy Industry Limited is a leading manufacturer of lithium battery packs for electric vehicles and energy storage systems. Established in 2019, the company is committed to delivering innovative and sustainable energy solutions while maintaining high standards of quality, safety, and operational excellence.

Role Purpose

We are seeking an experienced Assistant Manager – IT to provide advanced technical support and assist in managing IT operations across the organization. The role involves handling Tier 2 and Tier 3 technical support, maintaining IT infrastructure, ensuring system availability, and mentoring junior IT staff. The ideal candidate will have strong troubleshooting skills, hands-on technical expertise, and the ability to independently manage complex IT issues while supporting continuous improvement of IT services.

Key Responsibilities

IT Support & Operations

● Provide Tier 2/3 technical support for hardware, software, network, and system-related issues via phone, email, remote tools, or in-person support.

● Ensure minimal downtime by promptly diagnosing and resolving critical IT incidents. System & Infrastructure Management

● Install, configure, and maintain desktops, laptops, servers, operating systems (Windows, macOS, Linux), applications, and peripherals.

● Administer Microsoft Active Directory, Microsoft 365 / Office 365, Windows Servers, and endpoint security solutions.

Network & Security Support

● Diagnose and resolve network connectivity issues related to LAN, WAN, Wi-Fi, VPN, and firewall configurations.

● Configure, deploy, and maintain network devices such as routers, switches, firewalls, and wireless controllers.

● Monitor network and system performance using monitoring tools and recommend improvements.

● Perform system upgrades, patch management, backups, and recovery activities.

IT Asset & Vendor Management

● Manage IT asset inventory, lifecycle management, and compliance documentation.

● Coordinate with OEMs and vendors for issue resolution, AMC, and support services.

● Escalate complex issues to external vendors or senior leadership when required.Team Management & Knowledge Sharing

● Mentor and guide junior IT support engineers.

● Develop and maintain IT documentation, SOPs, and knowledge base articles.

● Conduct user training on IT tools, systems, and security best practices.Process Improvement & Compliance

● Ensure adherence to IT policies, data security standards, and compliance requirements.

● Analyze recurring issues and implement preventive and automation-driven solutions where applicable.

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹900,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person