Assistant Manager - International Transmission, Voice n Mobile

Role Overview: As a Customer Support Specialist, you will play a crucial role in resolving customer issues related to IT & IoT services and solutions. Your primary responsibility will involve diagnosing and resolving complex technical issues, acting as a liaison between customers and other teams for issue resolution. Your performance will directly impact day-to-day operations. Key Responsibilities: - Perform technical administration and troubleshooting to ensure the efficient functionality of provided solutions - Validate incidents, conduct incident analysis, and make solution recommendations - Maintain Standard Operating Procedures and Working Instructions - Provide managed service support (3rd line support) for all MVNO platforms - Manage day-to-day support activities and tickets related to B/OSS services - Offer technical assistance to team members and expertise in analyzing major incident root causes - Collaborate with Level 2 teams on incidents and actively participate in improving monitoring solutions - Implement automation where necessary to enhance operational efficiency - Provide QDFs (Quick Data Fixes) to resolve customer issues promptly - Offer support on a 24x7 on-call basis and coordinate with cross-functional teams on escalations, tracking, and performance issues Qualifications Required: - Good knowledge of implementation, installation, integration troubleshooting, and overall functionalities - Experience in troubleshooting platform-related issues, data backup, restoration, and retention - Awareness of the latest technologies in the IT & IoT domain (Note: No additional details of the company were mentioned in the provided job description.),