8 Integration Troubleshooting Jobs

About the Company : BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure. Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving. Key Responsibilities : Respond promptly to client inquiries, ensuring high-quality service and resolution of issues. Troubleshoot and resolve technical problems related to APIs and other system integrations. Collaborate with cross-functional teams to escalate and resolve complex client issues as needed. Document client interactions and maintain an accurate record of issue resolutions. Proactively identify areas for improvement in support processes to reduce escalation rates. Educate clients on best practices and assist them in optimizing their use of the companys solutions. Qualifications : Bachelor&aposs degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in a client-facing tech support role, preferably handling API-related queries. Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting. Excellent problem-solving skills and the ability to explain technical concepts in layman&aposs terms. Exceptional verbal and written communication skills. Ability to work collaboratively with teams and adapt to a fast-paced environment. Preferred Skills : Experience with customer service tools and platforms. Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage. Basic coding or scripting knowledge (e.g., Python) is beneficial. ? What We Offer : A collaborative and innovative work environment. Opportunities for professional growth and skill development. Competitive compensation and benefits package. Show more Show less

As a ServiceNow Engineer with 4-7 years of experience, you will be responsible for providing top-notch support to ServiceNow users and stakeholders. Your duties will include troubleshooting and resolving incidents, understanding how ServiceNow functions and is configured, and monitoring performance to ensure optimal system performance. You will also handle user administration, code releases, upgrades, plugin installations, and disaster recovery testing. Your role will involve managing ServiceNow licenses, creating reports and dashboards, and supporting integrations with other systems. You must be adept at fixing system vulnerabilities, applying patches, and extracting data from ServiceNow tables for audit and business needs. Additionally, you should have experience securing passwords, performing disaster recovery testing, and documenting technical procedures and incident remediation. As part of an Agile/Kanban team, you will collaborate with team members to support ServiceNow infrastructure, tools, and integrations. You will also act as a level 3 escalation for the Service Desk, participating in agile driving activities, daily SCRUMs, and after-hours release support. Your accountability for customer satisfaction and adherence to best practices will be crucial in ensuring a positive customer experience. To excel in this role, you must possess hands-on experience with ServiceNow ITOM, Discovery, and Service Mapping implementations. Your technical skills should include familiarity with ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Additionally, you should be well-versed in ServiceNow ITOM offerings and able to lead customers through implementation and deployment discussions. Key Qualifications: - ServiceNow Certified Systems Administrator (CSM) - 5+ years of experience on the ServiceNow platform - Bachelor's Degree in Computer Science or equivalent experience Desired Skills: - ITIL v4+ certification - ServiceNow CIS-SPM - ServiceNow Now Mobile - ServiceNow CIS-ITOM Certification - ServiceNow CAD Certification - ServiceNow CIS-Service Mapping In this role, you will be expected to proactively seek out work, continuously learn and improve, and contribute positively to the team's performance. Your ability to adapt, collaborate, and take initiative will be essential for success in this dynamic environment.,

You will be the SAP Business ByDesign (ByD) Technical Support Consultant responsible for expert troubleshooting, system optimization, and resolving technical issues. Your role will involve hands-on experience in ByD configurations, debugging, system integration, and performance tuning to ensure smooth business operations. Your main responsibilities will include incident management to handle and resolve ByD technical issues within SLAs and minimal downtime, system configuration and debugging for performance optimization, integration support to ensure seamless data flow across SAP ByD modules and third-party applications, automation and optimization using SAP tools to enhance efficiency and automate repetitive tasks, technical escalations collaborating with cross-functional teams to resolve escalated issues, performance monitoring to proactively analyze system performance and suggest improvements, and knowledge management by contributing to documentation and mentoring junior consultants on troubleshooting best practices. Your technical expertise should include a strong understanding of SAP ByD architecture, system configurations, and debugging tools, experience in report development, workflow automation, and integration troubleshooting, knowledge of Web Services, APIs, and SAP Cloud Applications Studio for extensions, expertise in GL configuration, cost center management, and data migration support, and familiarity with SAP Business Technology Platform (BTP) integration is a plus. Key skills and competencies required for this role are strong analytical and problem-solving abilities, hands-on experience in system performance tuning and automation, ability to work in a fast-paced, SLA-driven support environment, and effective communication and stakeholder collaboration skills. If you are looking to be part of a dynamic team that is at the forefront of driving SAP Business ByDesign technical support excellence, we invite you to join us!,

As a Jira Atlassian Level 2 Support Engineer at our company, you will play a crucial role in providing advanced technical support for Atlassian tools, specifically Jira, Confluence, and Bitbucket. Your responsibilities will include troubleshooting and resolving escalated issues from Level 1 support, ensuring the optimal performance and configuration of the Atlassian ecosystem, and collaborating with cross-functional teams to support the integration and usage of these tools. Your day-to-day tasks will involve providing Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools, investigating and resolving escalated issues promptly, troubleshooting workflows, permission schemes, and custom configurations in Jira and Confluence, monitoring system performance and health, and assisting in user and group management, project configurations, and automation rule setups. Moreover, you will be responsible for maintaining documentation for common issues, solutions, and configuration guides, escalating complex issues to Atlassian support or internal development teams when necessary, assisting in plugin installations, upgrades, and minor tool customizations, and participating in Atlassian system maintenance and patching activities. To be successful in this role, you should have 2-4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration, a solid understanding of Jira project schemes, workflows, issue types, and permission models, familiarity with Jira Service Management (JSM) and Confluence administration, and experience in troubleshooting Atlassian Marketplace apps/plugins. Having the ability to read and analyze log files, basic scripting knowledge, and familiarity with incident management tools and ticketing systems will be beneficial. Soft skills such as strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to work under pressure and prioritize tasks effectively, and a customer-centric mindset are essential for this role. Preferred qualifications include Atlassian Certified Professional (ACP) certification, ITIL Foundation or similar certification, exposure to CI/CD pipelines, DevOps tools, or Agile frameworks. In return, we offer employee benefits including group medical insurance, cab facility, meals/snacks, and a continuous learning program. Join our team at Stratacent, a global IT consulting and services firm, and be part of our journey in providing IT services focusing on Financial Services, Insurance, Healthcare, and Life Sciences. Visit our website at http://stratacent.com to learn more about us.,

You will be part of the GTAC-OFN team, where your main responsibility will be to provide support for all issues within the OFN network. This includes diagnosing and resolving complex technical issues. Your role will involve acting as a liaison between customers, NOC, and other teams like engineering and architecture to ensure timely issue resolution. As an operational role, your deliverables will directly impact day-to-day operations. You should be capable of guiding professional or technical staff and reviewing the quality of their work. Your key responsibilities will include technical administration and troubleshooting to maintain the efficient functionality of the solution. You will be involved in incident validation, incident analysis, and providing solution recommendations. Additionally, you will assist in developing, revising, and maintaining Standard Operating Procedures and Working Instructions. You will also serve as a point of escalation for Level-3 Support and coordinate with different teams on escalations, tracking, performance issues, and outages. Furthermore, you will be expected to provide recommendations for tuning and optimizing systems, processes, procedures, and policies. It will be crucial for you to maintain an inventory of equipment and procedures used by the operations team, regularly evaluating and updating them as needed. Desired skill sets for this role include a good understanding of implementation, installation, integration troubleshooting, and overall functionalities. Experience in troubleshooting platform-related issues, data backup, restoration, and retention is also essential. It is important to stay updated with the latest technologies in the domain, with specific knowledge in DWDM and Subsea Cable technologies.,

You are looking for a highly skilled SAP Transportation Management (TM) Consultant with 7-10 years of experience to join our team. In this role, you will be responsible for supporting and optimizing transportation processes within SAP TM. Your deep understanding of Order integration, transportation planning, execution, freight costing, and integration with other SAP modules will be crucial for the success of our projects. Your main responsibilities will include providing functional support for SAP TM solutions, monitoring system performance, analyzing and resolving issues related to transportation planning, collaborating with users to gather requirements, and performing enhancements and customizations as needed to align with evolving business needs. You will also be responsible for conducting training for business users and ensuring integration stability with other SAP modules. To excel in this role, you should have proficiency in troubleshooting issues related to transportation planning, freight order execution, and freight settlement. You should possess a good understanding of SAP TM master data and transactional data flows, along with experience in system monitoring tools and error log analysis. Strong hands-on experience in SAP TM support, integration troubleshooting between SAP TM and SAP ECC/S4HANA modules, and the ability to conduct root cause analysis are essential for this position. Preferred qualifications include certification in SAP TM or related modules, exposure to automation tools and custom developments in ABAP, and knowledge of transportation compliance regulations and logistics industry trends. If you are ready to take on this challenging role and contribute to our success, we look forward to receiving your application.,

You should have a minimum of 6 years of experience in Oracle EBS SCM Technical Specialist role to join our team. In this position, you will be responsible for providing L2/L3 technical support, integration troubleshooting, and enhancements within the Supply Chain Management (SCM) track of Oracle E-Business Suite (EBS) 12.2.3. Your role will require close collaboration with functional teams, middleware, and external systems to ensure the stability, performance, and continuity of business-critical processes. Your key responsibilities will include providing technical support and incident resolution for Oracle EBS SCM modules such as Inventory, Order Management, Purchasing, Planning, and Fulfillment. You will troubleshoot complex issues related to customizations, interfaces, workflows, and data inconsistencies. Working closely with functional consultants, you will develop and deploy technical fixes and support integrations with WMS (HighJump), Retail, B2B, eCommerce, and 3PL systems. Additionally, you will be responsible for building and supporting custom reports, workflows, and data extracts using BI Publisher, Oracle Reports, Forms, and PL/SQL. Participation in root cause analysis (RCA), creating knowledge articles, updating documentation, and working within the ServiceNow environment to manage tickets, changes, and incident lifecycle will also be part of your role. You will be required to participate in Change Advisory Board (CAB) reviews and deploy fixes in a controlled, production-safe manner. During high-volume periods, you will assist with issue triage and response and coordinate with offshore/onshore teams to ensure smooth global handoff and escalation handling. Your contribution to the team will be crucial in maintaining the efficiency and effectiveness of our SCM processes.,

As a ServiceNow Administrator for the Digital Workplace, you will be responsible for administering and configuring the ServiceNow platform. This includes working with modules such as ITSM, ITOM, ITAM, and HRSD. Your tasks will involve developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access through ACLs and roles. In addition, you will be required to perform regular system maintenance, health checks, and performance tuning to ensure the platform operates efficiently. Your expertise in ServiceNow support will be crucial as you diagnose and troubleshoot technical issues, conduct root cause analysis, and provide solutions to users. Collaboration with users and IT teams will be essential to troubleshoot integration challenges and guide users on the functionalities of the platform. You will also play a key role in planning and executing ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gathering requirements and developing custom applications and modules when necessary will be part of your responsibilities. Furthermore, you will be responsible for ensuring data integrity, managing imports/exports, and creating reports, dashboards, and performance analytics to monitor platform usage and identify areas for improvement. Your dedication to data management and reporting will contribute to the overall success of the ServiceNow platform within the Digital Workplace.,