Assistant Manager - International Transmission, Voice n Mobile

Role Overview: You will be responsible for resolving customer issues related to all services and solutions delivered in the IT & IoT domain. Acting as a conduit between customers and other teams, such as engineering and architecture, will be a key aspect of your role for issue resolution. Your operational duties will directly impact day-to-day operations. Key Responsibilities: - Provide technical administration and troubleshooting to ensure efficient functionality of the solutions. - Perform incident validation, incident analysis, and make solution recommendations. - Maintain Standard Operating Procedures and Working Instructions. - Offer managed service support (3rd line support) for all MVNO platforms. - Manage day-to-day support activities and tickets related to B/OSS services. - Provide technical assistance to team members and expertise in analyzing major incident root causes. - Collaborate with Level 2 teams on incidents in the affiliate and contribute to improving monitoring solutions and implementing automation. - Provide QDFs (Quick Data Fixes) to resolve customer issues promptly. - Offer support on a 24x7 on-call basis and coordinate with cross-functional teams on escalations, tracking, performance issues, and outages. Qualifications Required: - Good knowledge of implementation, installation, integration troubleshooting, and overall functionalities. - Experience in troubleshooting platform-related issues, data backup, restoration, and retention. - Maintaining awareness of the latest technologies in the domain will be beneficial for success in this position.,