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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Role Overview: You will be responsible for resolving customer issues related to all services and solutions delivered in the IT & IoT domain. Acting as a conduit between customers and other teams, such as engineering and architecture, will be a key aspect of your role for issue resolution. Your operational duties will directly impact day-to-day operations. Key Responsibilities: - Provide technical administration and troubleshooting to ensure efficient functionality of the solutions. - Perform incident validation, incident analysis, and make solution recommendations. - Maintain Standard Operating Procedures and Working Instructions. - Offer managed service support (3rd line support) for all MV...
Posted 4 weeks ago
0.0 years
0 Lacs
hyderabad, telangana, india
On-site
Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, In...
Posted 1 month ago
5.0 - 8.0 years
0 Lacs
mumbai, maharashtra, india
On-site
Experience in SIEM Tool like ArcSight, LogRhythm SIEM, Threat Intelligence, Malware Analysis, Incident Response Responsible for the technical Administration or troubleshooting in SIEM ensuring the efficient functionality of the solution Responsible for Incident Validation, Incident Analysis, Solution Recommendation, Good knowledge on implementation, installation, integration troubleshooting and overall functionalities of Arcsight ArcSight rule base fine tuning, Ongoing log source modifications, Configuration/policy changes, General SIEM Administration, SIEM Content Development Troubleshooting of an incident within IT Security incident response teams of SOC. Apply investigation techniques to ...
Posted 1 month ago
0.0 years
0 Lacs
mumbai, maharashtra, india
On-site
Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, In...
Posted 1 month ago
0.0 years
0 Lacs
mumbai, maharashtra, india
On-site
Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, In...
Posted 1 month ago
0.0 years
0 Lacs
chennai, tamil nadu, india
On-site
Job Description Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, In...
Posted 1 month ago
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