7 Working Instructions Jobs

Job Description Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting ...

Job Description Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting ...

Role Overview: As a Customer Support Specialist, you will play a crucial role in resolving customer issues related to IT & IoT services and solutions. Your primary responsibility will involve diagnosing and resolving complex technical issues, acting as a liaison between customers and other teams for issue resolution. Your performance will directly impact day-to-day operations. Key Responsibilities: - Perform technical administration and troubleshooting to ensure the efficient functionality of provided solutions - Validate incidents, conduct incident analysis, and make solution recommendations - Maintain Standard Operating Procedures and Working Instructions - Provide managed service support ...

You will be responsible for monitoring and responding to security incidents using SIEM tools like ArcSight SIEM, LogRhythm, Threat Intelligence. Your key responsibilities will include incident validation, incident analysis, solution recommendation, log analysis, alert triage, and applying investigation techniques to identify the root cause and impact of detected security incidents. It will be essential to stay updated on new cyber-attack threats and implement countermeasures to mitigate potential security risks. You will also assist in developing and maintaining IT security measurement and reporting systems, as well as standard operating procedures related to IT security. Coordination with o...

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the ef...

Job Description Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting ...

Role Overview: You will be responsible for resolving customer issues related to all services and solutions delivered in the IT & IoT domain. Acting as a conduit between customers and other teams, such as engineering and architecture, will be a key aspect of your role for issue resolution. Your operational duties will directly impact day-to-day operations. Key Responsibilities: - Provide technical administration and troubleshooting to ensure efficient functionality of the solutions. - Perform incident validation, incident analysis, and make solution recommendations. - Maintain Standard Operating Procedures and Working Instructions. - Offer managed service support (3rd line support) for all MV...