Assistant Manager - Information Technology Operations

About the Department

The IT department at TresVista is a critical function in running the business successfully. It is responsible for managing and maintaining the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to ensure that technology is used effectively and efficiently to support the organization's operations and goals.

Roles and Responsibilities

Planning, organizing and controlling the operations of TresVistas information systems

Review of IT products and services

Recommending and implementing future planning and development of IT infrastructure resources

Troubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizations

Administering and supporting core Microsoft, Cisco, Citrix, and VMware technologies

Assisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiations

Leading and mentoring IT staff, including hiring, training, and performance management

Ensure timely resolution of IT incidents and problems, and implement preventive measures

Liaising with department heads to discuss system requirements, specifications, costs and timelines

Managing and coordinating vendors to design, develop, implement and maintain the internal ERP systems

Researching current and potential resources and services based on the requirements of a growing firm

Keeping abreast of the latest developments in information process technologies

Managing helpdesk, employee lifecycle, asset management, and access management

Prerequisites:

Experience in infrastructure architecture, data centers, servers, and networks

Microsoft (MCSE, MCITP), Cisco (CCNA, CCNP), ITIL Foundation or equivalent certifications would be preferred

Managing large scale Citrix/2X/Terminal Server installations

A solid understanding of LAN/WAN networking, Microsoft Intune, Microsoft Exchange, EPP, and Microsoft Defender

Group Policy design and configuration

SOC2, ISO 27001 and 22301 audit knowledge would be preferred

Strong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-Converged

Infrastructure, SAN, TCPIP, Office365, UTM, Symantec, wireless LAN, Citrix, etc

Experience:

4 - 6 years of relevant work experience

Education:

Any Graduate

Compensation:

The compensation structure will be as per industry standar