Posted:11 hours ago|
Platform:
Work from Office
Full Time
Job summary - As an Assistant Manager Field Service at Atomberg Technologies, you will be responsible for driving exceptional post-sales service experiences in your designated territory. You will manage a network of Authorized Service Providers (ASPs) and Channel Partners to ensure swift complaint resolution, product servicing, and partner training. Your role will involve performance monitoring, enabling service readiness for new product launches, and ensuring operational compliance across service partners. A critical part of your job will be to ensure that 80% of customer complaints are resolved within 24 hours, while also enhancing the reach and quality of Atomberg’s service ecosystem.
What are we looking for? • Customer-Centric Mindset:Someone who can proactively drive service excellence and ensure timely complaint resolution. • Operational Expertise:Ability to manage service operations across multiple partners, including spare parts planning, audits, and settlement processes. • Training & Enablement Skills:Comfortable conducting product and CRM training for service partners to ensure they are fully equipped. • Analytical Ability: Able to track service trends, failure patterns, and share meaningful insights through monthly MIS reports. • Strong Relationship Management:Should be capable of building strong working relationships with ASPs and channel partners through regular visits and reviews
Atomberg Technologies
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