Assistant Manager

POSITION OVERVIEW

Fairmont Mumbai

KEY RESPONSIBILITIES

1. Accommodation Operations & Service Excellence

• daily rounds

• luxury service environment

• weekly inventories

• guestroom-like cleanliness standards

• pest control schedule

• adequate supplies

• room allocation efficiency

2. Compliance, Safety & Colleague Welfare

• local statutory norms

• monthly safety audits

• CCTV functioning

• ALLSafe, Heartist and Accor H&S standards

• Ensure dignified living conditions, privacy standards, and maintenance of Fairmont s culture of respect for all colleagues.

3. Engineering & Maintenance Coordination

• Repair & Maintenance Tracker

• Ensure issues are recorded, assigned, followed up, closed, and documented with before/after photos.

• preventive maintenance planning

• Monitor vendor visits for water pumps, DG set, lift servicing, and electrical panels; ensure reports are submitted.

4. Documentation, Reporting & Administration

• Allotment Letters

• accommodation files

• electricity bills

• daily accommodation reports

• Maintain weekly & monthly MIS for:

  • Occupancy

  • Vacancies

  • Maintenance issues closed

  • Energy consumption

  • Security observations

  • Housekeeping performance

5. Transportation Management - Fairmont Service Standards

• Oversee end-to-end transportation operations, ensuring colleague pickup/drop routes run on time with zero safety compromise.

• Plan transport schedules as per peak hours, shift timings, airport runs, and late-night colleague requirements.

• Ensure vehicles meet Fairmont standards of cleanliness, hygiene, seat comfort, lighting, and safety.

• Monitor GPS tracking, punctuality, fuel logs, and vendor performance.

• Train drivers on etiquette, behavior, grooming, safety protocols, and Heartist culture.

• Handle concerns such as delays, breakdowns, misroutes, and colleague safety alerts immediately.

6. People Management & Vendor Coordination

• Housekeeping & Security rosters

• Conduct briefings with the HK/Security teams to align them with Fairmont s luxury service expectations.

• Ensure labour compliance and performance monitoring of outsourced vendors.

• Establish and maintain strong relationships with transport providers, maintenance contractors, and external housing agencies.
  

KEY SKILLS & COMPETENCIES

• Strong knowledge of hospitality accommodation management

• Excellent written & verbal communication

• Strong follow-up and coordination skills

• Crisis & emergency response capabilities

• High proficiency in MS Excel (trackers, audits, MIS)

• Ability to conduct audits & ensure brand compliance

• Ability to handle confidential colleague matters with sensitivity
  
  
  

QUALIFICATIONS & EXPERIENCE

• Bachelor s degree in Hospitality, Administration, or related field

• 3-5 years experience in accommodation/facility operations (hospitality preferred)

• Experience with luxury/lifestyle hotel brands is a strong advantage

• Knowledge of transportation planning and vendor management

• Understanding of engineering basics and safety protocols