Job
Description
EXO Edge is seeking an experienced Assistant Manager for our Document Review and CIR function. As the Assistant Manager, you will be instrumental in operations management and training responsibilities, specifically overseeing first-level and quality control reviewers. Your primary focus at EXO Edge will include team and process management, creating a conducive environment to lead and supervise document review projects effectively. Your key roles and responsibilities will encompass: - Supervising a team of 20-30 members involved in the Document Review/Breach Response process, overseeing team members" review, training, delivery, and quality assurance. - Monitoring and reporting on the productivity and quality of teams to ensure efficient utilization. - Serving as a Subject Matter Expert (SME) on DR and Breach Review projects. Delivery Management will be a crucial aspect of your role, involving: - Assessing the team's deliverables and providing insights to validate work suggestions and address any potential gaps or concerns. - Engaging in both informal (phone calls, ad-hoc meetings, emails) and formal (conference room pilots) communication methods. - Attending meetings, identifying areas of concern, maintaining a detailed work plan, and managing project deliverables in alignment with the project plan. - Recording and managing project issues, escalating where necessary, and resolving cross-functional issues at the project level. - Planning, controlling, and monitoring the delivery operations of assigned accounts, including defining SLAs with clients, resource estimations, scheduling delivery timelines and milestones, and developing best practices for project execution. Client Management will involve strengthening and expanding client relationships, coordinating with the team and clients to address queries, and determining the Turnaround Time (TAT) based on clients" requests. People Management responsibilities will include monitoring and planning to enhance team efficiency, productivity, and quality output, communicating project expectations effectively, delegating tasks appropriately, resolving team conflicts, and meeting attrition level targets. Training Development will entail training and evaluating the team on various processes, managing resources and training requirements, coaching, mentoring, motivating, and supervising team members. You should bring to the role: - 6+ years of experience in the LPO Industry with a focus on document review. - L.LB qualification is mandatory, while an LLM would be an added advantage. - Extensive experience in Document Review/Breach Response projects. - Experience in managing PII, HIPAA, and DSAR reviews is desired. Technical proficiency in using Discovery database platforms such as Relativity, Brainspace, Everlaw, Nuix, and proficiency with MS Office Suite of applications is expected. The role can be based anywhere in India with the option to work from our Mohali office. For more information, visit our website at www.exoedge.com. Join us by connecting at Hiring@exoedge.com for a virtual office tour.,
