Posted:20 hours ago|
Platform:
On-site
Part Time
EXL/AM/1462908
Number Of Positions
1
Band
B1
Band Name
Assistant Manager
Cost Code
D014270
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
Backfill
Max CTC
650000.0000 - 900000.0000
Complexity Level
Back Office (Complexity Level 4)
Work Type
Hybrid – Working Partly From Home And Partly From Office
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property & Casualties
LOB
Back Office
SBU
Operations
Country
India
City
Noida
Center
Noida-SEZ BPO Solutions
Skill
PROJECT MANAGEMENT
OPERATIONS MANAGEMENT
EMPLOYEE ENGAGEMENT
PERFORMANCE MANAGEMENT
CRM
VENDOR MANAGEMENT
Minimum Qualification
GRADUATE
Certification
No data available
Role/Responsibilities - Monitor transactions on ongoing basis and take corrective steps where necessary or make incremental improvements, Provide coaching and feedback to team members to enable them to improve their performance, Assist new hires such that they are productive on the floor in the shortest possible time frame, Handle escalations, Provide inputs on process and system to the team members, Client interaction, where required at the level of supervisors, Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competency & Skills - Knowledge of the function, process and systems, High level of computer proficiency, Coaching and Feedback ability, Clear written and verbal communication.
Values & Behavior - Customer service orientation, Quality orientation, Empathy for effective on the job coaching and feedback
Workflow Type
EXL Services
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