Assistant Manager

We are seeking a skilled Quality Assurance (QA) Engineer with 3-7 years of experience in testing, QA, and reporting within the dynamic fields of ..Conversational AI.. and ..Agentic AI/LLMs... The ideal candidate will be passionate about ensuring the quality of cutting-edge AI systems, with a particular focus on conversational platforms, intelligent agents, and large language models (LLMs).

..Key Responsibilities:..

- Develop and execute test cases, scripts, and procedures for both Conversational AI applications and Agentic AI/LLM systems.

- Collaborate with product managers, developers, and stakeholders to maintain quality standards throughout the product lifecycle.

- Conduct functional, regression, integration, and performance testing on Conversational AI platforms, agentic AI frameworks, and LLM-based solutions.

- Identify, document, and track defects using JIRA, providing detailed insights and reports on testing outcomes.

- Analyze business and technical requirements to design test strategies tailored to Conversational AI and Agentic AI/LLM use cases.

- Evaluate the usability, effectiveness, and scalability of AI-driven applications, offering actionable feedback.

- Generate comprehensive test reports and summaries for stakeholders, highlighting key findings and recommendations.

- Continuously improve QA methodologies to meet the evolving demands of Conversational AI and Agentic AI technologies.

..Required Qualifications:..

- 3-7 years of experience in software testing and quality assurance, with expertise in Conversational AI and Agentic AI/LLMs.

- Strong understanding of standard testing practices, methodologies, and tools for AI applications.

- Hands-on experience with JIRA for defect tracking and project management.

- Proficiency in Excel for data analysis and reporting.

- Knowledge of functional and non-functional testing, including performance and security testing.

- In-depth familiarity with LLMs, agentic AI systems, and conversational technologies.

- Proven ability to work effectively in cross-functional teams within fast-paced environments.

- Excellent problem-solving and analytical skills.

..Desired Qualifications:..

- Experience with automated testing tools and scripting languages.

- Exposure to natural language processing (NLP) testing and validation of intelligent agents.

- Familiarity with version control systems.

..Personal Attributes:..

- Exceptional attention to detail and a strong commitment to quality.

- Excellent communication skills, both written and verbal.

- Self-driven and motivated to innovate within the AI domain.

- Ability to prioritize and manage multiple tasks in a dynamic, fast-evolving environment.