Assistant Manager

EXL

8 - 13 years

9 - 10 Lacs

noida

Posted:5 days ago| Platform:

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Skills Required

erp automation sap customer service orientation billing assistant manager collections oracle support continuous improvement auditing logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Collections Support Help in preparing dunning letters and payment reminders
Record customer interactions and update payment promises in the system
Escalate disputed or non-responsive accounts for further action
Dispute ManagementReceive and log customer disputes related to invoices or payments
Coordinate with internal departments (sales, billing, logistics) to resolve disputes
Track status of open disputes and follow up for resolution
Reporting Documentation Generate reports on outstanding receivables, credit exposure, and collections performance
Maintain documentation related to credit approvals, collections activities, and dispute resolutions
Support audit and compliance requirements by providing necessary records
System Process SupportMaintain records and update data in ERP systems (eg, SAP, O racle)
Support automation and continuous improvement initiatives in the O2C process

Key Skills Required:

Attention to detail and strong organizational skills
Good communication skills (written and verbal)
Basic understanding of accounting and credit principles
Familiarity with ERP systems and Excel
Customer service orientation and problem-solving mindset

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