3 - 5 years
5 - 7 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Department
Digital Business Unit
Grade
Assistant Manager / ManagerHO Operations, IT
Stakeholders External
Call Center Vendors , Field Sales Team
Development & training of call center team.
Managing overall reporting & MIS for all performance parameters. Managing and tracking MoM data campaign-wise and performance. Ensuring proper scrubbing of data as per the validations before uploading them to the Call Center CRM. Working closely with CRM and dialer team to align dialing strategy covering business requirements. Planning campaign-wise staffing basis analysis of data inflow. Designing and roll-out of incentive plans at Call center. Track effectiveness in business output. Calibrate Call center quality on TATA AIA Life s outcome expectation.
Take business input from Call center interactions and VOC and incorporate in customer processes.
Creative thinking skills Supervising/Leadership skills Teamwork Skills
Influencing skills
Relationship Building skills Decision making skills Essential Desirable KNOWLEDGE
3-5 years of experience in outsourced Call center management and new set-ups.
<
Tata AIA Life Insurance Company Ltd.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
5.0 - 7.0 Lacs P.A.
thane, maharashtra, india
Salary: Not disclosed
10.0 - 15.0 Lacs P.A.
5.0 - 7.0 Lacs P.A.
8.0 - 12.0 Lacs P.A.
bengaluru
0.5 - 1.0 Lacs P.A.
5.5 - 12.0 Lacs P.A.
10.0 - 16.0 Lacs P.A.
noida, delhi / ncr
9.0 - 19.0 Lacs P.A.
10.0 - 16.0 Lacs P.A.
