Assistant Manager - Cx & Ops

Assistant Manager – Cx & Ops (Gifting Category)

Bangalore (On-Site)

CREW

• For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
• Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
• Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
• CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.
  

About The Role

creative and detail-oriented Assistant Manager – Cx & Op (Gifting Category)

Gifting Desk

premium gifting experiences

Key Responsibilities

• Lead a team of Crew Captains specializing in premium gifting services.
• Curate unique, high-quality gifts and experiences tailored to customer preferences.
• Build and maintain relationships with luxury gifting vendors and partners (local and global).
• Oversee the end-to-end gifting process — from sourcing to final delivery.
• Ensure that all gifting solutions reflect creativity, personalization, and premium quality.
• Track desk performance, ensuring adherence to KPIs like customer satisfaction, turnaround time, and task completion.
• Handle escalations, guide the team on creative solutions, and ensure flawless execution.
• Collaborate with internal stakeholders to streamline workflows and introduce innovative gifting ideas.
  

Required Skills & Qualifications

• Must be based in Bangalore and open to rotational shifts (5-day work week including weekends).
• 3–6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services.
• Proven vendor management experience in sourcing and curating high-end gift products.
• Prior experience managing a team in a service-oriented or operations setup.
• Exceptional taste, creativity, and an eye for detail in gift curation.
• Strong planning, communication, and leadership skills.
• Ability to perform under pressure and deliver outstanding user experiences.
• Passionate about crafting thoughtful and impactful gifting solutions.