Assistant Manager - Cx & Ops

As an Assistant Manager in the Cx & Ops department, specifically focusing on the Gifting Category, your primary responsibility will be to oversee the Gifting Desk within Swiggy's CREW team. This role entails leading a team of Crew Captains who are dedicated to curating and delivering premium gifting experiences. You will be involved in every aspect of the gifting process, from sourcing exclusive products to designing personalized solutions that cater to customer preferences. Your key duties will include leading and guiding the Crew Captains team, curating unique and high-quality gifts, establishing and nurturing relationships with luxury gifting vendors, managing the end-to-end gifting process, ensuring creativity and personalization in all solutions, monitoring desk performance against KPIs, handling escalations, and collaborating with internal stakeholders to enhance workflows and introduce innovative gifting concepts. To excel in this role, you must have a minimum of 3-6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services. You should possess proven expertise in vendor management, team leadership, creativity, and attention to detail. Strong communication, planning, and leadership skills are essential, along with the ability to thrive under pressure and deliver exceptional user experiences. Being based in Bangalore and open to rotational shifts is a requirement for this position. If you are passionate about crafting thoughtful and impactful gifting solutions and possess the necessary skills and qualifications, this role offers an exciting opportunity to lead a dynamic team and contribute to the success of Swiggy's CREW team in the Gifting Category.,