4.0 - 8.0 years

0 Lacs

karnataka

On-site

As an Assistant Manager in the Cx & Ops department, specifically focusing on the Gifting Category, your primary responsibility will be to oversee the Gifting Desk within Swiggy's CREW team. This role entails leading a team of Crew Captains who are dedicated to curating and delivering premium gifting experiences. You will be involved in every aspect of the gifting process, from sourcing exclusive products to designing personalized solutions that cater to customer preferences. Your key duties will include leading and guiding the Crew Captains team, curating unique and high-quality gifts, establishing and nurturing relationships with luxury gifting vendors, managing the end-to-end gifting process, ensuring creativity and personalization in all solutions, monitoring desk performance against KPIs, handling escalations, and collaborating with internal stakeholders to enhance workflows and introduce innovative gifting concepts. To excel in this role, you must have a minimum of 3-6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services. You should possess proven expertise in vendor management, team leadership, creativity, and attention to detail. Strong communication, planning, and leadership skills are essential, along with the ability to thrive under pressure and deliver exceptional user experiences. Being based in Bangalore and open to rotational shifts is a requirement for this position. If you are passionate about crafting thoughtful and impactful gifting solutions and possess the necessary skills and qualifications, this role offers an exciting opportunity to lead a dynamic team and contribute to the success of Swiggy's CREW team in the Gifting Category.,

Posted 3 weeks ago

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Assistant Manager - Cx & Ops Instamart

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As an Assistant Manager at CREW focusing on Customer Experience and Operations within the Gifting Category, you will be leading a team of Crew Captains dedicated to providing premium gifting experiences. Your role will involve managing the end-to-end process of curating unique gifts and experiences, maintaining relationships with luxury vendors, and ensuring exceptional quality and personalization in all gifting solutions. You will be responsible for overseeing desk performance, guiding your team on creative solutions, and collaborating with internal stakeholders to introduce innovative gifting ideas. The ideal candidate for this role must have 3-6 years of experience in premium gifting, luxury retail, lifestyle management, or concierge services. You should possess strong vendor management skills, team management experience, creativity, and attention to detail. Being based in Bangalore and open to rotational shifts is a requirement. Your ability to lead a team, communicate effectively, and deliver outstanding user experiences under pressure will be essential for success in this role. In summary, as the Assistant Manager for the Gifting Desk at CREW, you will play a vital role in providing seamless support to customers, ensuring that their gifting needs are met with creativity, personalization, and premium quality. Your commitment to excellence, leadership skills, and passion for crafting impactful gifting solutions will contribute to the overall success of the team and empower customers to live smarter and achieve more.,

Posted 3 weeks ago

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