Assistant Manager - Customer Support

Role Overview: As a Customer Relationship Manager, your main responsibility will be to nurture existing customer relationships and ensure maximum satisfaction for both external and internal customers. You will be required to manage customer relationships effectively by following up on documentation compliances, updating customers on manufacturing status, addressing customer grievances, assisting in preparation of MIS reports, and participating in the due diligence process. Key Responsibilities: - Follow up with customers, both existing and potential, on documentation compliances during negotiation stages, pre-execution, and post-execution of lease agreements (BG/Insurance, other documents). - Update customers on manufacturing status for new rakes and off-hire intimation for existing rakes. - Address customer grievances by interacting with respective Sales managers and other functions as required, maintaining a proper tracking system. - Occasionally visit customers with Sales managers to address issues. - Assist in the preparation of MIS reports and due diligence processes. Qualifications Required: - Must hold a Degree in any discipline. - Minimum of 6-8 years of experience in Sales Support/Customer Service. - Proficiency in MS Word, Excel, and PowerPoint. Additional Company Details: The company values individuals with the following key competencies: - Good problem-solving skills. - Excellent communication skills, both verbal and written. - Strong interpersonal skills. - Diligent, trustworthy, with good initiative and enthusiasm. - Positive attitude with a customer service mindset, ability to work in a team, and handle multiple tasks effectively.,