Assistant Manager - Customer Support

Position Purpose

Key Activities

Customer Relationship Management

• Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents)
• Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc
• Follow up with customers on outstanding payments
• Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained
• Visit customers to address issues with Sales manager (occasionally)

• Assist in preparation of MIS reports

• Assist in due diligence process

Education and/or Experience Required (including certifications)

·        Must have a Degree in any discipline

·        Min 6-8 years’ experience in Sales Support/ Customer Service

·        Proficiency in MS Word/ Excel/ Power point

Key Competencies :

·        Good problem-solving skills

·        Good communication skills, both verbal and written

·        Strong interpersonal skills

·        Diligent and trustworthy, with good initiative and enthusiasm

·        Positive attitude with customer service mindset, ability to work in a team and positive attitude

·        Prioritize and handle multiple tasks