Assistant Manager - Customer Success

Key Responsibilities:

• Build, manage, and deepen long-term strategic relationships with key customers
  
• Drive product adoption, renewals, and customer engagement
  
• Identify account expansion opportunities through cross-selling and upselling
  
• Address, resolve, and follow up on customer concerns and complaints in a timely manner
  
• Collaborate closely with internal teams including Sales, Engineering, Finance, and Senior Management to meet customer needs
  
• Ensure timely billing, invoicing, and collections in coordination with the finance team
  
• Monitor customer performance and provide insights using MS Excel and reporting tools
  
• Act as the primary point of contact for customers and ensure high levels of satisfaction
  

Required Skills & Qualifications:

• 35 years of experience in Customer Management, Account Management, or Customer Success
  
• Excellent communication, negotiation, and influencing skills
  
• Strong customer-oriented mindset with problem-solving abilities
  
• Ability to work effectively within cross-functional teams
  
• Good commercial awareness and business acumen
  
• Proficiency in MS Excel and basic reporting
  
• Experience in renewals, upselling, and account growth is a plus