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Assistant Manager Customer Service

Assistant Manager Customer Service

International Flavors & Fragrances

4 - 9 years

14 - 15 Lacs

sri city

Posted:3 days ago| Platform:

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Skills Required

order management supply chain o2c sap nutrition external audit process improvement diversity and inclusion customer service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you ready to take your skills to the next level and make a real impact
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and driving continuous work process improvement and coaching Junior CSR and CSR in the team.

Where You ll Make a Difference

Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any

Process a credit note or a debit note related to a sales order or customer complaint Coordinate customer complaints and service cases related to a sales order Respond to customer s inquiry in a timely and accurate manner Build a strong partnership with internal and external stakeholders Drive continuous process improvement and KPIs in Order to Cash process Support internal/external audit as needed Prepare or monitor Order fulfilment KPIs dashboard Coach or train new hires and support on-going training for existing Customer Service Representatives.

What Makes You the Right Fit

Bachelor s degree or above (no specific major fields required) +4 years experience in Customer Service or Supply Chain of business to business Knowledge in domestic and international trade Expert knowledge of MS Office tools Knowledge in SAP Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of the organization Highly collaborative and team player Cross cultural awareness

How Would You Stand Out

SAP training
Microsoft Office tools training (Word, Excel, PowerPoint) Incoterm and Payment Term training

to learn more.

to learn more

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Assistant Manager Customer Service