Assistant Manager - Customer Service, Gurugram

JOB TITLE: Assistant Manager - Customer Service, Gurugram

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Knauf India could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf India is proud to be part of the Knauf Group. We have a 15+ year heritage in GYPSUM manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Gurugram as Assistant Manager - Customer Service .

Can you say ‘yes’?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

What you’ll be doing:

• Ensure all orders are accurately entered into the system and processed within agreed timelines.
• Monitor order status and proactively address any delays or issues.
• Collaborate with production, warehouse, and logistics teams to ensure product availability and timely delivery.
• Work closely with the sales team to address customer-specific requirements.
• Identify and implement improvements in the order processing workflow to enhance efficiency and accuracy.
• Develop and maintain standard operating procedures (SOPs) for order management.
• Generate regular reports on order processing metrics, such as order accuracy, lead times, and customer satisfaction.
• Manage and train the order processing team, ensuring they have the skills and tools needed to perform effectively.
• Take initiative for digitalization of processes.

What we’d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• Experience – 7 – 10 years
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in ERP systems (SAP ECC/HANA) and Microsoft Office Suite
• Analytical mindset with attention to detail.
• Leadership and team management capabilities.
• Knowledge of CRM will be added advantage
• MBA Preferred.

We’ll provide:

• A competitive salary
• Benefits

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within Seven working days.