Assistant Manager Customer Development (Ecommerce)

Description

Job Summary

General Responsibilities

• Responsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service
• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)
• Contribute to the optimization of eCommerce content and design
• Assist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balances
• Manages trade claims recovery from clients to minimize credit issues
• Liaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
• Bi-monthly performance updates, key areas for improvement and forward plans.
• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)
• Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)
• Any other ad-hoc tasks and duties as required
  

Skills And Knowledge

• Possess strong analytical and problem-solving skills
• Competent in Microsoft Office applications
  

Soft Skills

• Dynamic, self-motivated with excellent interpersonal, communication and presentation skills
• Possess strong negotiation skills
• Ability to multi-task and prioritize well
  

Education

• Degree in business related disciplines
  

Work Experience

• At least 1 year of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.