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Assistant Manager - Customer Delight (B2B / B2C)

Assistant Manager - Customer Delight (B2B / B2C)

Mantras2success Consultants

2 - 4 years

|

3 - 20 Lacs

mumbai maharashtra india

Posted:2 weeks ago| Platform: Foundit logo

Apply

Skills Required

b2b b2c customer support crm management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Providing prompt, frictionless, consistent and delightful customer service
Working with other customer support teams to ensure a consistent and high-quality level of support.
Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
Assisting with customer communication during critical launches and support events.
Maintaining and improving NPS/CSAT

Preferred Qualifications:

2-4 years of experience in customer support in a fast-paced support environment
Experience with B2B / B2C focused companies
Experience in technical support
Desired Profile / Criteria / Skills :

Who can apply:

Bachelors Degree in any field
Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
6+ months of experience in customer-facing roles in a fast-paced environment
Computer literacy with experience using Windows/MS Office , Excel, and CRM management
Demonstrated advanced English/Regional language proficiency, both written and spoken
Exceptional soft skills, empathy, listening ability, high ownership and customer orientation

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Mantras2success Consultants

Consulting

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