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Max Life Insurance
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Assistant Manager - Customer Care

Assistant Manager - Customer Care

Max Life Insurance

3 - 8 years

|

3 - 8 Lacs

gurgaon haryana india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

mis reporting customer satisfaction team handling wip management process adherence

Work Mode

On-site

Job Type

Full Time

Job Description

Team Handling - He/she should have experience of team handling.
Ensure adherence to documented processes, procedures and controls
Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) toaddress the team issues andresolved
Publish MIS and Dashboards
WIP management
Able to make MBR Report (Monthly Business review)
Track team activity daily and address the team issue.
Maintain the team performance with NPS and accuracy score.

Measure of Success

Customer satisfaction scores
Agent satisfaction scores
TAT of Customer/Agent query resolution as per defined SLA
100% compliance to standards.

Desired qualifications and experience

Graduate with3years experience in operations / customer service

Knowledge and skills required

Customer centricity
Excellent communication skills
Good command on excel
Basic analytical skills

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Max Life Insurance

Insurance

New Delhi

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