Assistant Manager - Credit Control

Job Summary:

The Assistant Manager Credit Control is responsible for overseeing and managing the credit control function to ensure customers pay their invoices on time. The role involves supervising outstanding payments, monitoring customer accounts, managing risks, and supporting the team in resolving payment issues. Travel may be required to meet key clients and manage critical accounts.

Key Responsibilities:

1. Chasing Payments:

• Oversee and support the collection of overdue payments from customers.
• Ensure regular follow-ups on outstanding invoices through calls, emails, or written communication.
• Monitor ageing reports and ensure timely escalation of overdue accounts.
  

2. Managing Customer Accounts:

• Review and approve customer credit limits in line with company policies.
• Ensure customer credit applications are properly evaluated and authorized.
• Maintain and strengthen relationships with key customers to encourage timely payments.
  

3. Managing Risks:

• Assess customer creditworthiness and identify potential financial risks.
• Work closely with internal teams to minimize credit exposure and bad debts.
• Recommend actions for high-risk or delinquent accounts.
  

4. Invoicing and Billing:

• Ensure invoices are issued accurately and within defined timelines.
• Oversee resolution of invoice discrepancies and payment issues.
• Coordinate with relevant teams to ensure billing accuracy.
  

5. Reporting:

• Review and maintain accurate records of outstanding and overdue accounts.
• Prepare and present regular MIS reports on collections, ageing, and credit exposure.
• Share insights and recommendations with management.
  

6. Customer Support:

• Handle escalated customer payment issues and disputes professionally.
• Collaborate with internal departments to resolve complex billing or payment concerns.
  

7. Policy and Compliance:

• Ensure adherence to company credit policies and procedures.
• Support implementation and improvement of credit control processes.
• Ensure credit practices comply with legal and company standards.
  

Skills & Experience:

• Proven experience in credit control or a similar finance role, preferably in a supervisory or AM capacity.
• Strong communication, negotiation, and stakeholder management skills.
• Excellent attention to detail with strong organizational abilities.
• Working knowledge of accounting systems (e.g., Nav, CRM) and Excel.
• Ability to manage priorities, guide junior team members, and travel as required.
  

Working Environment:

• Standard office hours.
• Ability to work independently and lead within a team environment.
• Travel will be required as part of the role.