Assistant Manager - Corporate Business

3 - 6 years

5 - 10 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Servicing Value Added Services (VAS)

Senior Executive / Assistant Manager

BOrganisational Relationships

Reports to

Manager

Supervises

CBO Employer Employee issuances

CJob Dimensions

Geographic Area Covered

All locations from the HO

StakeholdersInternal

All departments

StakeholdersExternal

All the customers / Partners / Clients / Intermediaries

Role Summary

This role requires handling PAN India Issuances and servicing of Group clients (Employer \ Employee relations), partners, Intermediaries and business teams. This position requires a candidate to have corporate client handling background or should have experience in managing high end retail clients. Insurance experience will be preferred.

Roles and Responsibilities:

Adherence to established processes


  • Following the process & coordinate with IT team for cases on adhoc basis

  • Ensure timely updation of trackers

  • Maintain consistent quality scores

Controls

Be updated on any process / regulation changes and communicate the same to relevant stakeholders Daily reconciliation of MIS.

ECompetencies

Competency For

Proficiency Scale

Proficiency Scale Description

Customer & Consumer Orientation

Keeps self-aware of the important stake holders (decision makers & influencers) necessary for delivering results.

Communicates & connects consistently with colleagues, customers and internal stakeholders to respond and resolve their concerns and queries.

Remains courteous while dealing with colleagues and customers.

Process Orientation

Is aware of the various pieces of information and processes required to make quality decisions and identifies the gaps.

Strives to perform tasks in an error free manner with care and focus on completing tasks within a stipulated time frame.

Managing and working with remote teams:

2

Demonstrates a good understanding of the technological advancements and works with peers or colleagues to test the viability of a new technology tool before applying it in one s area of work by ensuring the outcome is error-free Ability to alter conventional processes and highlight challenges that can be enabled with technology Stays calm in ambiguous or demanding technological changes in one s area of work Ability to make decisions on minor technological changes and can escalate major concerns to the senior management

FSkills Required

Technical

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills


Decision making skills

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