Assistant Manager - Corporate Business

3 - 6 years

5 - 10 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Group Voluntary Top-up Servicing and Medical Support (VTUS)

`Department

Operations

Level/ Band

301

B :Organisational Relationships

Reports to

Manager

Supervises

CBO GTL Voluntary and Medical Support Employer employee

C: Job Dimensions

Geographic Area Covered

All locations from the HO

Stakeholders Internal

All departments

Stakeholders External

  • Follow up internal IT team, Sales, Underwriting, Medical Management Team and CBO for COI for closure within TAT

  • Processing UW Endorsements received during the policy year

  • GTL Renewal Grandfathering - coordinate with UW for decision

  • Coordination with UW for decision, MIS

  • UW Endorsement to be passed in system Communication to member / MPH / broker on UW decision / further requirement

    D: Key Result Areas

    Adherence to established processes

    Ensure Voluntary inbox email revert within TAT Ensure timely updating and sharing of trackers with stakeholders Ensure communication of decision and endorsement within TAT Maintain consistent quality scores

    Controls

    Following the process & coordinate with UW, CBO and IT team for quick closure Daily reconciliation of MIS.

    E: Competencies

    Competency For

    Proficiency Scale

    Proficiency Scale Description

    Customer & Consumer Orientation

    : 1 Ensures thorough follow up with teams to ensure that customer concerns are responded to with urgency and sense of responsibility. Uses the perspectives of the customer to resolve decision dilemmas on operational approaches & priorities. Finds opportunities to collect information from the most direct source on customer needs.

    Collaboration & Networking

    Process Orientation

    Attention to Details & Solution Orientation:

    .

    1 Is aware of the various pieces of information and processes required to make quality decisions and identifies the gaps. Strives to perform tasks in an error free manner with care and focus on completing tasks within a stipulated time frame. Escalates issues as and when required.

    Managing and working with remote teams:

    1 Coordinates and cooperates with other team members through the digital medium and expresses views on ones own area Understands various roles and functions of team/ HO members working remotely and aligns well to own role Keeps appropriate people informed about progress on tasks/projects

    Technological enablement

    and agility:

    Technical

    Good spoken and written English Strong Communication skills Basic Knowledge of Group and Life Insurance preferable MS Office (Advanced Excels like pivot, Power BI )

    Behavioral (Refer Appendix for details)

    Essential

    Teamwork Skills

    Influencing skills

    Relationship Building skills

    Decision making skills

    G: Incumbent Characteristics

    Essential

    Desired

    Qualification

    Graduate Post Graduate

    Experience

    5+ years in a insurance sector Experience in Business Support, Customer Services / Queries handling. MIS and PPT skills in Group Business

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